Extremely helpful client support software
September 07, 2018
Extremely helpful client support software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with VNC Connect
I am quite frequently requested to provide support to my clients regarding their accounting system. In many instances it is much more convenient to connect to their computer and visually guide them. VNC Connect provides this with little effort allowing me to see their computer screens, understand what they have done in their software and help them properly record their transactions or prepared meaningful reports.
- Visually see their computer screens and the information needed to properly respond to their questions.
- Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
- Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.
- It would be helpful to have the ability to see multiple screens as opposed to scrolling over to a second screen.
- There have been times when the client's computer was requiring supervisor authorization to proceed and during this time, my screen was blacked out awaiting the client's computer to get past this authorization. It would be helpful to continue to see the screen and possibly be able to enter the supervisor password remotely.
- I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
Remote desktop - works well but not as easy to initiate
Teamviewer - works well, easy to initiate but more expensive