Easy to use and support that is out of this world!
October 21, 2015
Easy to use and support that is out of this world!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Version Current as of 10/20/2015
Modules Used
- All modules
Overall Satisfaction with Volusion
We use Volusion to power our website, handle our sales, analyze our sales and calculate our earnings/ taxes. We use the interfaces with Amazon and PayPal. We are also presently using the SEO consulting service that Volusion offers and have had very good results with it.
- 24/7 support from people based in Austin, TX. The Volusion employees are very well trained and find solutions quickly. I cannot say enough good things about these employees.
- The functionality is very broad and covers virtually anything we would want to offer our customers.
- Their uptime is fabulous and they let us know when they are planning to do preventive maintenance.
- It is very easy to add products, text and photos.
- I would love to see a better interface with Amazon. It's awkward to use the Amazon template. I would love it if the information in Volusion could automatically populate the Amazon template.
- I would like to see a Volusion capability that would make it fast to enter an order in Volusion at a trade show. At a recent trade show we used the PayPal app with the swipe triangle. (It required us to set up the product codes and descriptions into PayPal ahead of time.) Then later we had to enter each order into Volusion manually in order to synchronize our sales, tax and inventory. We should not have to do it twice. We do not care so much about getting all the address information, etc. People are in a hurry. It would be good enough to get their name, email address, select the product codes, let Volusion calculate the state sales tax and swipe their credit card or accept a check or cash. Done.
- I would like to be able to grab photos that I've already posted on the website and reuse them for Instagram, Pinterest, etc. It is a time consuming process to find the original photo in my files.
- You need to update the fields for SEO. There are limits to meta titles, meta descriptions, etc. The limits you show are too long, based on the SEO consultant that I am presently working with . Also, keywords are not used by Google anymore and you should indicate that to your clients.
- Better customer service
- Better understanding of where my sales are coming from
- Ability to do customized analysis of inventory and sales
All the other products looked like they would need a webmaster. I wanted something that a novice could use.
Volusion Feature Ratings
Using Volusion
3 - Sales, Creative, Marketing, Business Administration
3 - You do not need to have any computer science training to support Volusion. You do need the ability to learn, and to be accurate.
- Display producdts
- Account for sales
- Inteface with PayPal and Amazon
- We have photo galleries.
- We publish recipes.
- We have links to YouTube videos on Volusion.
- Links to Instagram.
- Links to Facebook.
- Better interface to Amazon.
Volusion Implementation
- Implemented in-house
Change management was minimal
- Learning how to import files using FTP. That was three years ago. Now things are much smoother. I don't know if FTP is even used anymore overtly. It may be covered by a smoother user interface. If so, I am very grateful. I am not a computer geek.
- Learning how to fill in all the information necessary to show a product to its full advantage.
- Learning some basic HTML. It's not necessary. But it does help me edit articles, especially correct formatting errors such as font type or size.
Volusion Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - I want 24/7 support where I don't have to wait in a long line.
Yes - It was the Amazon interface with Volusion. It took a couple of months to resolve. I was not happy.
Yes. When I was trying to understand how to change the position of one menu item on the vertical layout on the homepage, the customer service person went the extra mile in showing me how to manipulate the menu item. I know this doesn't sound exciting, but it really was a big problem for me and he had the expertise to move it immediately. There were several situations like this, where I had wracked my brains and the customer service person immediately knew what to do. Also, when I was just beginning to use Volusion, I had many "how do you do this" questions. Every single time, the customer service rep was considerate, patient, and clearly explained what to do. All the reps really "saved my bacon" and helped me de-stress. They were my lifeline during the first few months. I owe them a lot and try to pay it forward in life situations where I can be of help to others. Yes, I know I pay for the service, but their caliber is so high that I really need to go out of my way to say "Thank You."
Using Volusion
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Entering a new product.
- Editing an existing page without having to know HTML.
- SEO optimization.
- Amazon integration could be better. Sometimes it breaks and can take weeks for Volusion to fix.
Yes - Pretty well, although I think that the pictures of my products need a tablet or a large screen to appreciate. This isn't Volusion's fault.