1. Home
  2. eCommerce Platforms
  3. Volusion Reviews
  4. User Review of Volusion
Volusion Scam
February 08, 2019

Volusion Scam

Haley Owens | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Volusion

Volusion is being used across the whole organization as our company website. The only way we accept orders is through our website. We utilize it for e-commerce as well as retail channels.
  • Volusion is a company with a great sales force.
  • NOT user-friendly. Reporting tools virtually non-existent. VERY manual—no shortcuts ever for editing things.
  • HORRIBLE customer service. Will wait on "Priority" Tech Support call line for an hour to talk to anyone. Completely UNHELPFUL/NOT KNOWLEDGEABLE tech support. ZERO accountability/transparency. We can't even get a hold of our "Designated Account Rep."
  • Ever changing coding issues. We'll fix a problem one day and it'll return the next for no rhyme or reason. Even their own "engineers" can't make changes to hard-coded pages—it's ridiculous.
  • The end result of having our website on Volusion has negatively impacted ROI dramatically. It's a constant time and money suck. And it has turned away countless potential conversions due to its issues/lack of transparency.
We selected Volusion originally because of the price point, but we had NO IDEA how much we would be spending in excess to actually get the functionality that was sold to us by their salesmen and women. We are switching to BigCommerce this spring.
If I could score Volusion lower than a 1 I would. Since launching with them we've had more issues and frustration than ever. I wish we could go back in time and select anyone else but them for our website. We've funneled an insane amount of money into making this site suitable for our business needs (6x more than what was quoted to us initially) and our #1 customer complaint is how terrible our website is. There's no telling how many sales we've lost due to this. I would NEVER recommend Volusion to anyone.

Volusion Feature Ratings

2.1
Product catalog & listings
2
Product management
2
Bulk product upload
4
Branding
1
Mobile storefront
1
Product variations
2
Website integration
1
Visual customization
4
CMS
2
1.0
Abandoned cart recovery
1
Checkout user experience
1
4.0
eCommerce security
4
2.0
Promotions & discounts
4
Personalized recommendations
1
SEO
1
1.5
Order processing
2
Inventory management
2
Shipping
1
Custom functionality
1

Using Volusion

12 - Marketing, Sales, Customer Service, IT & Development
6 - Luckily we hired an in-house web developer to tackle our Volusion problem after being live with them a year. We couldn't keep up with the issues until then.
  • Receiving & Processing Orders
  • N/A
  • By getting rid of it entirely.
0%!!! It has done nothing to help grow our business and been nothing but problems and headache.

Evaluating Volusion and Competitors

Yes - We had a completely custom site before Volsuion. We wanted to change aesthetics and got an insane quote to do so. We then found Volusion and thought it would be a great, cheaper alternative. Ended up spending more in the long run than the custom site overhaul would have been.
  • Price
  • Positive Sales Experience with the Vendor
We were sold on a product that came no where near our expectations for it. SO DISAPPOINTING.
STEER CLEAR OF VOLUSION AND ITS SALESMEN & WOMEN WHO DON'T CARE ABOUT YOUR BUSINESS!

Volusion Support

You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - We pay than most Volusion customers per month due to the fact that they've had to virtually create a new level for us because of band width usage. You would think that with that hearty check every month you could actually get some customer service and support. False.
When they were trying to get us to sign up we had more contact with someone from the company than we have in the 3 years since signing up.