Steer clear of Vonage Business Communications
March 16, 2022

Steer clear of Vonage Business Communications

Derick Bartelings | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Business Communications

We have been with Vonage Business Communications for a number of years, but are now considering going elsewhere for our VOIP system. We have had problems with our incoming calls having a hum and severe echo, and Vonage has done nothing to resolve it if you can even get hold of a person to talk to and even more, provide technical support. We have tried changing settings in our system and Modem/Router with no results. So, it seems it has run its course.

Pros

  • Billing their clients
  • Not answering calls for technical support
  • Using people where english seems to be a second language

Cons

  • Having real people available for support
  • Allowing people to talk to them
  • Not hiding behind their system
  • Call answer system
  • Outgoing calls with good quality
  • Incoming calls with good quality
  • Not supporting our company
  • Not providing timely help
  • Not caring about what our needs are in the company

Do you think Vonage Business Communications delivers good value for the price?

No

Are you happy with Vonage Business Communications's feature set?

Yes

Did Vonage Business Communications live up to sales and marketing promises?

No

Did implementation of Vonage Business Communications go as expected?

Yes

Would you buy Vonage Business Communications again?

No

If they could just get more people with knowledge to provide technical support, and fewer people reading out of a book. And having multiple levels of technical support. Allowing customers to talk to people, instead of an answering system. Getting in touch with customers with problems, when the customer pays an amount for their system AND technical support.

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