Item: Vonage Business Communications
Rating: 1
Author: Derick Bartelings

Use Cases and Deployment Scope

We have been with Vonage Business Communications for a number of years, but are now considering going elsewhere for our VOIP system. We have had problems with our incoming calls having a hum and severe echo, and Vonage has done nothing to resolve it if you can even get hold of a person to talk to and even more, provide technical support. We have tried changing settings in our system and Modem/Router with no results. So, it seems it has run its course.

Pros and Cons

Billing their clients
Not answering calls for technical support
Using people where english seems to be a second language

Having real people available for support
Allowing people to talk to them
Not hiding behind their system

Most Important Features

Call answer system
Outgoing calls with good quality
Incoming calls with good quality

Return on Investment

Not supporting our company
Not providing timely help
Not caring about what our needs are in the company

Key Insights

Do you think Vonage Business Communications delivers good value for the price?

Are you happy with Vonage Business Communications's feature set?

Yes

Did Vonage Business Communications live up to sales and marketing promises?

Did implementation of Vonage Business Communications go as expected?

Yes

Would you buy Vonage Business Communications again?

Likelihood to Recommend

If they could just get more people with knowledge to provide technical support, and fewer people reading out of a book. And having multiple levels of technical support. Allowing customers to talk to people, instead of an answering system. Getting in touch with customers with problems, when the customer pays an amount for their system AND technical support.

Steer clear of Vonage Business Communications

Overall Satisfaction with Vonage Business Communications