Good communication software!
June 29, 2022

Good communication software!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Communications APIs

Using Vonage Communications APIs helps us to communicate between patients/doctors/brokers and the company as well as with company employees.
  • Good quality connection
  • Easy to make calls with
  • Weird way to transfer calls
  • "This call is being recorded" message sounds unprofessional. Recording should not sound like a home recorded message.
  • if the internet goes down, you don't have phone service.
  • doesn't have mass messaging
Up until the last day I used 8x8, it did not have the capability to text or do meetings.

Do you think Vonage Communications APIs delivers good value for the price?

Not sure

Are you happy with Vonage Communications APIs's feature set?

Yes

Did Vonage Communications APIs live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vonage Communications APIs go as expected?

I wasn't involved with the implementation phase

Would you buy Vonage Communications APIs again?

Yes

It is one of the best tools I have used when working for a company. I used to work with another software, but Vonage Communications APIs is easier to use... It can be used either on your phone downloading the app or on the desktop computer app as well. Customer support is really helpful and provides responses and follow ups fast. The only downside to me is that if the internet goes down, you don't have phone service.