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WatchGuard AuthPoint Review
Updated September 15, 2023

WatchGuard AuthPoint Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with WatchGuard AuthPoint

It is used at our own organization and at multiple customers. We like how easy it is for the users to use the MFA application. It is a very stable solution to manage. As an MSP you get a dashboard with all your customers in one place. Very easy to maintain and to set it up!
  • Push Notifications
  • Protection of Windows and mac computer with Logon app
  • Easy of use for IT administrators
  • Ability to convert service provider accounts back to normal customer accounts
  • The ability to disable the change 6-digit passhprase when users only use the push option
  • The ability to brand the app to own color/logo
  • Easy to resell
  • Nice margings
  • Good market price compared to other companies that offer MFA
Watchguard has better management tools for MSP's and is cheaper.
Yes, very easy indeed. No need for servers.
Very easy for users when they receive the activation mail. Easy to download and activate the app with a few simple clicks.
We do not use this yet, but we have seen demo's that makes it much easier for employees to login just one time for all applications

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

It is easy to set up and use when you want to protect a customer from external access with Multi Factor Authentication. When you have a WatchGuard as a firewall it is easy and possible to connect the WatchGuard directly to AuthPoint. It also connects with Azure AD if you have a customer which doesn't have an on-premise server.

Using WatchGuard AuthPoint

4 - At our own company we use 4 licences at the moment do protect business programs and our VPN. We are an IT company and provide MFA Authpoint to multiple customers, so our total user case is around 100. There also is the possiblity to connect it with SSO applications like Office365 but for now we do not use this.
4 - We have multiple people who are sales and / or technical certified for Watchguard Authpoint. When we have an issue that we can not solve our selves, the Watchguard support team is available 24/7 to give support in this.
  • Protection of Business assets
  • VPN
  • Eas of use
  • Using VPN in a secure way when you are in a different country
  • SSO in the future

Evaluating WatchGuard AuthPoint and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
We would do it the same way.

WatchGuard AuthPoint Implementation

Very fast and easy to setup!
  • Implemented in-house
Change management was a small part of the implementation and was well-handled

WatchGuard AuthPoint Training

  • Online training
  • in-person training
It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.

Configuring WatchGuard AuthPoint

Easy to configure and maintain, for multiple customers
No - we have not done any customization to the interface
No - we have not done any custom code

WatchGuard AuthPoint Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Very fast and good support from the Watchguard Team
The ability to integrate it with Watchguard Cloud on the firebox, we did not know this feature existed untill the use case at the Watchguard support site.

Using WatchGuard AuthPoint

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • SSL VPN protection
  • SSO
  • Management
Very easy to use and maintain!
Yes - Has mobile app for users. Also management portal can be used from a mobile phone.

WatchGuard AuthPoint Reliability

Integrating WatchGuard AuthPoint

Relationship with WatchGuard Technologies

Very good and fast communication
Good support when needed after the purchase.

Upgrading WatchGuard AuthPoint

Yes - Easy to download from portal
  • Direct connection from Firebox with Watchguard Cloud