Secure, complex, great MFA solution, well integrated with other Watchguard ecosystem.
May 01, 2022

Secure, complex, great MFA solution, well integrated with other Watchguard ecosystem.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with WatchGuard AuthPoint

Secure access to RADIUS/VPN, Terminals via remote desktop.
  • User management.
  • Granular Policy management.
  • RDP connections.
  • Securing VPN access.
  • A little bit more detailed Training videos.
  • positive to have an option of complex MFA.
Microsoft has many limits on RADIUS, SAML, RDP, and other types of MFA authentication. MS MFA basically only works for Cloud MS services, not locally managed ones.
Cloud management and functionality is a key to admins and also users comfort. Push notification is a great way to fast, comfortable and secure MFA.
It is simple and if people know that this will save a lot of their time (no more SMS, or keygen OTPs) they are ok with it.
We haven't yet implemented SSO - I have no experience with it. Hopefully, I will implement it soon.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

Where basic Microsoft MFA solution is not enough. Watchguard is a more universal and complete solution for securing any MFA access.

Using WatchGuard AuthPoint

60 - Team of people on a special project for a client.
  • Secure VPN.
  • Computer authentication.
  • Admin account MFA.
  • Watchguard cloud MFA access.
  • Authpoint app on Android devices can be also used to store other/nonWatchguard MFA tokens.
  • SSO
  • More SAML resources.

Evaluating WatchGuard AuthPoint and Competitors

Yes - Microsoft MFA.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Watchguard has a free trial offer for a large number of users (about 250 ) for 1 month I think. It's nice to simply go and try it.

WatchGuard AuthPoint Implementation

the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
Change management was minimal
  • No significant issues. it's all about practicing. after that its very easy to use.

WatchGuard AuthPoint Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None
Im not sure what premium support is.
Support is knowledgeable and i usually get a quick help. Sometimes it takes longer to react to bug reports or if there is a more complex issue. Watchguard automatically escalates cases to engineering if needed.
Yes - It was resolved to my satisfaction and Watchguard was in touch during the enhancement.
I usually get a reply or callback from someone who knows the topic very well and has practical experience with it. I mostly do Watchguard UTM implementation and management to my clients. WG support people are very attentive to my request and very helpful.

Using WatchGuard AuthPoint

ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • using it is easy
  • configuring is not that easy at the beggining, but after you learn it, the administration is easy too.
  • first attemtps to work with each type of MFA
  • RADIUS Gateway
  • SAML
it is very useful. Helps you secure all types of access.
Yes - Pretty quick, can store multiple authpoint tokens and also nonWatchguard OTP tokens.
App can be extra secured using figerprint, if your phone has a reader.