Never buy anything from WatchGuard
August 19, 2022

Never buy anything from WatchGuard

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with WatchGuard Network Security

Both Sales and Technical Support are either understaffed or incompetent. I deployed AuthPoint, but I was not given an accurate headcount by HR, so additional licenses needed to be purchased. It took a week to get them which put us past our deadline. Prior to deployment, I called Technical Support with several questions, and several were answered with "I don't know, I'm not really an expert." I was assured that support was 24/7 in case we had issues. During deployment, multiple departments were unable to use Office or VPN, so a SEV1 case was created. I was told there were no engineers available, but someone would get back to me shortly. I called an hour later with the same response other than being told it would be escalated. I called another two hours later with the same response. I let them know that I needed a call back at any time day or night. It took over 24 hours to get to a technician, and even then, he didn't have any solution to our issue.
  • Availability of hardware.
  • Additional knowledgeable technical support staff
  • Additional responsive sales team members
If I could give a lower score, I would. Users were impacted for over 24 hours.
WatchGuard was already implemented in this environment. I would not have ever chosen them, and the only reason we've purchased more products from them is due to emergencies.

Do you think WatchGuard Network Security delivers good value for the price?

No

Are you happy with WatchGuard Network Security's feature set?

No

Did WatchGuard Network Security live up to sales and marketing promises?

No

Did implementation of WatchGuard Network Security go as expected?

No

Would you buy WatchGuard Network Security again?

No

I would not deploy any Watchguard products anywhere again.

WatchGuard Network Security Feature Ratings

Identification Technologies
1
Visualization Tools
1
Content Inspection
1
Policy-based Controls
1
Active Directory and LDAP
1
Firewall Management Console
1
Reporting and Logging
1
VPN
1
High Availability
1
Stateful Inspection
1
Proxy Server
1