Overall Satisfaction with Wayk Now
I am using Wayk Now to do shared desktop support when working on our servers with another user at the local site. It allows me to see what the other user is doing so I can help correct the situation that the user is unable to— be it due to access permissions, user knowledge, or other constraints.
- Wayk Now makes it really easy to use by having only a few items in view.
- It is fairly easy to configure and even allows connectivity through firewalls.
- It maintains the connection, even over a relatively low bandwidth connection.
- Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
- Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.
- This tool has not been purchased so full impact is still under investigation. However, proof of concept use has shown the software to be just as easy for most people to use than alternatives that cost significantly more such as Team Viewer.
The product is still in evaluation, however, it is easier than VNC or Skype and cheaper than TeamViewer, so it seems to be in the lead. At this point, the main competition is from Skype because it is part of the Office 365 Suite anyway. So it is justifying the value over what can be done with Skype that will be the key indicator of how it stacks up.
Wayk Bastion (Discontinued) Feature Ratings
Wayk Now Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |