Webex App - A Trustworthy Product
September 16, 2021

Webex App - A Trustworthy Product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Webex App is being used by the entire organization to connect with people across teams. It is also one of the most used ways to call internationally with audio and video. The screen share option is a user-friendly way to share information and seek help, as well as display quick data.
  • International calling.
  • Screen sharing.
  • Checking the availability of people.
  • Deleted messages should not display "deleted" and should be completely removed like they are in Skype.
  • Notifications settings do not work perfectly.
  • It takes a long time to launch the app.
  • Quick screen share helps to save time when scheduling meetings.
  • Quick and free ISD calls help with cost and time savings.
  • Sometimes an outage occurs, which makes us switch to Skype.
Free audio calls to phone numbers is the best feature that stacks Webex App against Skype, as the latter charges for calling on the phone numbers. Search in chats is better in Webex App than Skype, which helps to go through previous conversations to look for something. The screen share option is an advantage with Webex App.
I have never used support for Webex, as the issues are usually solved by our internal IT team. Additionally, apart from the few outages with Cisco, I never felt the need for support. Webex App works smoothly and there are very rare instances when it has stopped abruptly. I will check with support about the notifications settings.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

As already mentioned, there are some features that make Webex App the best in the industry. While at the same time, there are some things that can be improved upon. People inside an organization can work easily with Webex, which is an add-on. To summarize, it is highly likely that I would recommend it to friends.
Webex App is well suited for quick sharing of the screen, gaining flexibility with customization of the availability status, display improvement with cover image options, and using the chat to search for keywords. It is less appropriate for its notification settings and conversation layout.

Webex App Feature Ratings

Task Management
7
Scheduling
7
Mobile Access
6
Search
9
Visual planning tools
8
Chat
10
Notifications
2
Discussions
3
Surveys
1
Integrates with Gmail and Google Hangouts
7
Integrates with Outlook
10
Video files
2
Audio files
2
Device sync
7