Webex App: Re-imagining Team Collaboration
November 04, 2021

Webex App: Re-imagining Team Collaboration

Ryan Clabaugh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Webex App

Cerium Networks utilizes Webex App as our primary messaging, meeting, and telephony application. It is being utilized by the entire organization on a global scale and provides for a consolidation of multiple "point products" that end up creating end-user application strain. Probably most impactful is our ability to interface with Microsoft's O365 productivity suite for document and project co-authoring. The ability to incorporate an entire team into a conversation removes a myriad of monolithic communication chains which would otherwise slow down our internal processes and our ability to provide services to our clientele.

Pros

  • Integration to Microsoft O365 productivity suite
  • Secure, compliant communications
  • Uniform end-user experience regardless of experience
  • Ability to interface with a large ecosystem of business applications

Cons

  • Would like to see an ordered list (based upon preference) for peripheral devices such as headsets, mics, and cameras. Application should select the most preferred peripheral based upon top-down order when available.
  • Very positive--having users collaborating on the same platform makes a huge difference!
  • Co-authoring of documents has reduced document version challenges
Both products provide for a good teamworking and collaboration experience. Evaluators are encouraged to closely review and compare the security differences between the products and the pricing structure associated with an apples-to-apples deployment of feature functionality. Webex App was ultimately selected by Cerium Networks for many reasons:
  • As we evaluated options, Webex was shown to be a much more secure architecture across the various workloads handled by the application.
  • Cisco/Webex App natively integrate with most all standards-based manufacturers and we did not risk becoming a technology island.
Cisco and Webex's technical support is far and above the best I have experienced in the industry. However, with any technical support organization, there is always more to be desired. Cisco has, over the years, dramatically improved the support associated with the newer SaaS offerings, which is positive.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

The application is highly inclusive and continuing to incorporate innovation at an extremely rapid pace.
Webex App is well suited when entire groups of people participate on the same platform. Due to current interoperability challenges between manufacturers, communication between platforms can be less than stellar or expensive to facilitate. Webex App is extremely well suited to organizations across multiple industry verticals, such as finance, healthcare, education, manufacturing, as well as governmental organizations at all levels.

Webex App Feature Ratings

Project Management
9.0
Scheduling
8
Mobile Access
10
Search
10
Visual planning tools
8
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Surveys
10
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
10
File Sharing & Management
10.0
Versioning
10
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
10
Integrates with Google Drive
10
Device sync
10

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