Item: Webex App
Rating: 10
Author: Gaurav Acharya

Use Cases and Deployment Scope

Webex is the application I am using [for] [along] when I was working with HP, India. and I believe from now and till now WebEx is the only application running the corporate communication world. Cisco is doing very nice work and recently we are planning for Spark. which is updated services.

Pros and Cons

Specially handling discussion with clients.
When communicated with vendors for any technical issues.
Being in security, I take awareness sessions and WebEx is the best choice.

WebEx is improving day by day , still if UI can be improved, it will be more friendly.
Sometimes it required high bandwidth for the users located in remote... there should be some light version [that] consumes less bandwidth.
Rest all good.. Webex is doing wonderful.

Return on Investment

Good Communications with vendors.
Timely discussions with clients.
It is agile so work and result capability increased.

Alternatives Considered

Zoom

There are many reasons where you can choose WebEx over multiple [platforms] like zoom etc. 1. Because it's secure and all the data is protected and encrypted, Webex is a good choice 2. Cisco is a good brand [that] provides good support for issues 3. All the employees trust Webex and its very user-friendly 4. clients and vendors both are comfortable with Webex.

Support Rating

Webex has good quality of support. Cisco is doing very [good] for the same, normally I used to raise tickets with Cisco before reaching [the] leadership team and it was very friendly. Cisco engineers and [the] development team [are] always there to help you and provide new security updates. Thanks a lot, Cisco for that.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Zoom Video Webinar, Skype for Business (formerly Lync), now part of Microsoft Teams, Teams Manager for Microsoft Teams

Usability

Webex is [a] very much good product for usability. it has below features making it special >Cloud-based communication >Enhanced mobile experience >Next-generation end-to-end Cisco security >A unified application >Exceptional control over your telecommunications. This has made a very major impact on [both] users and customers both. hoping to see more features in Webex soon.

Likelihood to Recommend

As mentioned before, Webex is [applicable] for almost all needs. as a fresher till reaching leadership I used Webex. Handling [vendors], screen control, Cisco TAC, taking sessions any many more.it is the quickest method to communicate with your own WebEx account and can say, it's proud [symbol] having own Webex account ..it is user friendly and can improve more Thanks cisco for this.

The WebEx - Powerful communication solution

Overall Satisfaction with Webex App