If you have strong internet at home, this is great!
Updated April 19, 2022

If you have strong internet at home, this is great!

Evan Kent | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Calling

Webex Calling is a phone system that is completely based in the cloud allowing end-users to connect and use the business phone line from anywhere in the world. During the times of remote work, for clients who currently use this software, it has been fantastic for continuing the "office" feel when calling in for clients, while still allowing employees to work remotely from anywhere in the world.
  • Routes calls.
  • Call quality.
  • Phone features like CID, call waiting, 3 way calling.
  • Internationally calling limitations.
  • Troubleshooting when issues arrive is difficult.
  • Does require a higher bandwidth then similar products for clear calls (but if you have it calls are crystal clear).
  • It has allowed our business to continue without skipping a beat during the pandemic.
  • We have had to pay for some higher internet plans for home users.
We have not used these features yet.
It just works when it works. It is a fantastic out of the box tool that requires minimal setup on the end of the company and allows users to use multiple platforms/computers to successfully work within the needs of the business.
I was not part of the selection committee, so I only support what is purchased and implemented. I cannot provide a proper comparison.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Webex Calling is perfect for your remote user working from home in an area with high internet speeds. In these cases, it works perfectly and the end caller does not know if they are home, on vacation, or in the office.

However, it does not work well if you have very rural employees with limited internet speeds. If the speeds cannot support the call quality the calls become almost impossible.

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
8
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
Not Rated
Video conferencing
10
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Using Webex Calling

50 - Everything from admins to C-level executives.
Very little. It works pretty simply right out of the box. The interface is very intuitive and works the way you would expect. As long as an end user has basic understanding of how to open an application in windows, they will and should be able to use this application without any issues.
  • Meetings
  • Phone Calls
  • Working Remotely
  • Being able to work from any location while not showing you are remote

Evaluating Webex Calling and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We are an msp so mostly the clients will select software that works for them. Each client has different needs based on features and cost. Webex calling however is very easy to use and I haven't had any clients who have chosen it regret their decision. It works very well and lives up to it's reputation.

Webex Calling Support

I've only had to reach out to support 2 or 3 times as the software works correctly, but each time the person was polite, well educated on their software, as well as quick and egger to resolve the issue.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not. My MSP provides support for our clients. We rarely need the extra step with a vendor