Webex Calling adds the final piece of the puzzle for our Webex Collaboration experience.

Webex Calling is used to provide combined telephony services which are linked into messaging and meetings through the Webex App. This allows us to provide a combined solution that has all elements including service provision included in a single solution. The solution also removes the need to use desk phones while still providing these where they are imperative.

We have combined Webex Calling with messaging, meetings, training, events, and video endpoints to provide a true end-to-end solution for both the end-users and for the administrators who can access all services from a single user interface. This has eased the workload and the training requirement to deliver the solution.

We are very confident that the Webex environment is built on a basis of security and stability that provides a suitable platform for both our staff and our customers as we continue to roll out more and more instances of Webex across all the disciplines it provides for multiple areas of the collaboration portfolio.

We are fully deployed as an early adopter of Hybrid Work.

The ability to work from anywhere with the same experience has been instrumental in surviving the pandemic but has also made it possible to navigate the ensuing changes as we look to new ways of working, providing a flexible environment for all employees.
The most important insight would be to not expect everyone to want to work in the same way so the ability to tailor the collaboration tools to multiple working models has been absolutely priceless.

Our organisation was still nervous about working out of sight so the design had to give the confidence that employees could remain in contact easily.

Having an end to end Cisco solution has meant that we have been able to integrate multiple ways of working to deliver a usable but also manageable hybrid work solution. Employees are able to work in a way that suits their individual preferences and this has helped with our staff retention.

The hybrid work model has allowed everyone to stay in contact whether working from home, the office or any other location and has made it simpler to move between locations while still using the same tools. This has eased the transition into a much more flexible working environment.

Cisco was chosen to deliver our hybrid work environment as they provide an end to end suite of tools to support the organisation whereas other solutions require bolting together solutions from multiple vendors which often means development resource or specific skills are needed for each different deployment. We have been able to deploy a solution which was built to work together and so does not require a redesign every time an additional product is added to the solution.