Great Product with many features
March 03, 2022

Great Product with many features

Eric Simmons | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with Webex Calling

I both use and implement this product and it works great. From a customer perspective, it is easy to use, can be used anywhere, and is readily available. From a partner perspective, it is above the competition and has over 15 years of Unified Communications expertise behind it making it the best on the market
  • Ease of implementation
  • Readily available
  • Backed by Cisco support
  • Help articles could use some better search functions
  • TAC support is no longer the first stage of support
  • First line of support is lacking
  • Positive - Implementations are smoother and quicker than other products
  • Negative - Customers do not want to be trained to use it
  • positive - Overall easier to implement
Webex Contact Center works well with this product. Easy to pair the two for the customer
Well suited for security. Users cannot be removed manually, SSO provides a stable login platform for users from a corporate environment.
RingCentral, Fuze, They have their own features but WxC works best for a corp environment

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Sales Road Warrior is a good fit for this product. Also, retail locations that only have 1 phone per site such as Gas Stations or kiosks.

Webex Calling Feature Ratings

Hosted PBX
10
User templates
6
Call reports
7
Directory of employee names
7
Answering rules
7
Call recording
3
Call park
10
Call screening
5
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10