Most Stable Messaging and Calling Application
March 14, 2022

Most Stable Messaging and Calling Application

James Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Calling

Webex Calling has helped us to establish communication center that our clients can rely on to reach to our teams when they require any assistance. The cost of deployment has been affordable for our organization and their services are excellent. Since we deployed this product our customers have built great trust in our services from reliable engagements. It can store messages and display missed calls when there is no customer support to attend to clients.
  • Establishment of communication center.
  • Giving notification when there is missed customer calls.
  • Enhancement of audio and video calls to our clients
  • I have not identified any room of improvement.
  • No downtime performance experience from my use case.
  • We have achieved positive ROI.
  • Communication goals have been achieved.
Communication with our customers has been excellent since we deployed Webex Calling and they can easily trust our services. Online video meetings and organization of events have been a great achievement in our company and have boosted our growth. It reports on any calls and can keep records of any communication event.
It has a secure networking channel that cannot leak information to unauthorized users. The calling rates are relatively low and have helped us minimize costs incurred in conversations. It has been a pleasure for our members to work with this product. I thank the Webex Calling team for coming up with such great communication and collaboration tool that has great and effective features.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

It is well suited in building a great communication infrastructure that can easily serve both customers and the general staff members. I can totally recommend this tool to any company for its great and reliable services in streamlining conversation channels. My graphic design team can collaborate with our partners from other organizations and enlighten each other on new technological changes.

Webex Calling Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
9
Directory of employee names
10
Answering rules
9
Call recording
10
Call park
9
Call screening
9
Message alerts
10
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
9