Collaboration made easy by Cisco
April 08, 2022

Collaboration made easy by Cisco

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source

Overall Satisfaction with Webex Calling

We use Webex Calling for our daily inbound and outbound calling and also as an instant messaging service. Using Webex is fast and reliable and saves our employees time while also incraesing their effectivity rate. Also, the integration with our other platforms is seamless and we have not faced any system crashes so far. Overall, using Webex Calling has greatly helped our business in the terms of communication wether it is inside our company or with our customers.
  • Conference calling
  • Call Forwarding
  • Contact management
  • Screen sharing
  • File sharing
  • Chat history
  • Activity Status
  • Heavy on processing power, can slow down system sometimes
  • Pricing is relatively higher
  • Searching anything in chat can be made easier
  • Interface can be improved
  • Increased our overall customer base
  • Pricing is higher than what we were previously using
  • Productivity has increased by 50%
  • Ease of access has improved
  • Virtual meetings have increased and are made easier
We have been using Cisco Webex calling with Cisco AnyConnect for our VPN needs. Webex works very well on our network along with a VPN which provides us an extra level of security. Also our network is Cisco Meraki based so overall we are having a very good experience with Cisco Collaboration tools.
Cisco Webex does require some setup by the administrator. From a user's presepective, it is just logging in and using the service. All kind of settings are managed by the administrator. Administrators can run reports as well and can manage the level of access a user has. There are no additional steps for a user.
In terms of pricing the competition is better. But overall the ease of access and the return of investment we obtained from Webex Calling far outweighs the higher pricing. Also, the seamless integration is a big plus as well. Video calling and screen sharing capabilities are also better than the competition. Overall, considering all these benefits we opted for Webex Calling over the competition.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Webex Calling is well suited for doing a business call with your customers. Also, converting that call in to a conference meeting. Sharing Screens for presetations or doing a video call is also seamless on Webex. Another scenario is that of arranging or attending a webinar or training. Webex is well suited for that and can manage it with multiple options that you can customize.

Webex Calling Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
9
User templates
8
Call reports
9
Directory of employee names
7
Answering rules
9
Call recording
8
Call screening
4
Message alerts
6
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
8
Mobile app for iOS
10
Mobile app for Android
10