amazing experience using Webex Calling
June 04, 2022

amazing experience using Webex Calling

Vitor Mageste | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with Webex Calling

Webex Calling in our company allows us to move our employees, so we were able to adopt hybrid work. Our employees use their own extension and can be anywhere in the world, where they feel more comfortable working. We also use the part of meetings, and groups for projects that are dealt with within the company helps to solve small problems quickly keeping everyone involved up to date.
  • Meetings
  • Mobility
  • Presence status could be seen by other organizations.
  • chat integration with Microsoft Teams
  • we had a savings of around US$2000 using Webex Calling by putting our team in a home office
We use Cisco Webex licenses with record-licensed meeting rooms and up to 1000 attendees for internal outreach events and/or for other customers we sell Webex Calling. And we are starting work with the Webex contact center, but it is still in the approval phase
Our IT team approved the use of Webex calling because it is a Cisco platform with high availability and security, for the delivery of all services with quality Cisco has servers hosted in several regions of the world. The security part is very well done, with all communication encrypted.
Webex calling has a better price and because our company is a Cisco partner we had some incentives. tests were also carried out by some end-users who evaluated the platforms and among all the webex won in terms of usability.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

I find Webex Calling extremely appropriate for technology and consulting companies, but it can be used in any organization that allows remote work. It can be a tool used even for quick medical consultations, without the need to go to a hospital.

Webex Calling Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
8
Call reports
8
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
9
Mobile app for iOS
9
Mobile app for Android
8