Capabilities for receiving calls using the phone number from wherever are excellent.
July 08, 2022

Capabilities for receiving calls using the phone number from wherever are excellent.

Emma Martinez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Calling

You can send a voice message to your co-workers without disturbing them using the voicemail tool. Webex Meetings and Microsoft Teams can be integrated. You can save your calls to listen to them later. As caller ID, you can use your mobile phone number. With the ability to share files securely.
  • The audio option is crystal clear, with sophisticated noise cancellation technology that eliminates any background noise.
  • Because Webex Call is web-based, it requires no additional system configuration to use.
  • You can seamlessly transition from an audio call to a video meeting.
  • Good Internet access is required to use Webex Calling for a video meeting, audio meeting, or call handling.
  • Desktop software for Webex Calling requires more resources.
  • Customer service and company image could improve sequential routing offerings, making it possible to serve your customers immediately and effortlessly transfer unanswered incoming calls to the next agent.
  • By getting call history, you can perform trend and quality analysis.
  • It could make using VoIP conferencing more enjoyable.
  • With the ability to combine team collaboration, messaging, audio chat, and video conferencing in a single interface.
We have used Cisco Contact Center, which offers a variety of products, including contact centers, calls, meetings, group collaboration, and really helpful devices for teamwork.
You can make calls using Webex calls from a distant phone and make them appear to come from your line of business. The remote phone will also ring for any incoming calls to your line of business.
All calls made through Webex are end-to-end encrypted, making them reliable and secure. Excels at merging meetings, team communications, call centers, and secure cloud calling. The technique works very well for internal video calls.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Excellent ability to go from a phone call to a video call in an instant. Its audio system is of high quality, without interruptions during phone calls. When you open the app, the recipient will be able to listen to your voice message. The ability to join calls from any device is a useful feature because it allows you to join meetings from anywhere at any time.

Webex Calling Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
9
Directory of employee names
9
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
9
Mobile app for iOS
9
Mobile app for Android
9