Delightful customer experiences delivered with astonishing speed
August 04, 2021
Delightful customer experiences delivered with astonishing speed
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Contact Center
We have given our customers options for natural, fast, and easy 24/7 self-service. Agents are context-aware of every interaction and have a customer contact history to ensure customers never have to repeat themselves. It allows our customers to connect with us on their own terms and through their preferred channel.
- Customers connect via chat, text, email, social or call.
- Chat virtual agents for fast and easy sell-service
- Compete customer history in a single interface
- Post-call surveys delivered to the customer
- Real-time visibility into previous customer survey responses
- I have no issues with the software. It has really been helpful and provides all the tools we need to consistently deliver delightful customer experiences
- Captures immediate and valuable customer feedback
- 24/7 Customer support
- Promotes workforce engagement
Easy to scale, simple to use, and fast to onboard. We are able to deliver exceptional customer support in context, on any channel.
Webex Calling and Webex Meetings. All Cisco products integrate seamlessly and let's today's digital customer connect their way.
The platform has world-class contact center and using it has greatly contributed to revenue, retention rates, improved agent performance and increased overall customer satisfaction.
It is a unified, omnichannel contact center solution managed and administered from the cloud to help improve organizational operational efficiency and also reduce costs.