Delightful experience with Webex Contact Center.
January 06, 2022

Delightful experience with Webex Contact Center.

Paresh Tupade | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Contact Center

A platform like no other for communication. We all know communication is key to everyone and every organization. The reason we choose Webex Contact Center is for its big community reach. Available all over though with high network connectivity needed. Great chap space and engagement room with good audio skills and video conferencing enabled.
  • Security on encrypted conversations.
  • Monitoring of chats on live.
  • Beautiful user interface.
  • Maybe a cheap version for small enterprises.
  • Improve on network connectivity maybe an adjustment offered.
  • Better chat meetings.
  • Easy reach of teams far away.
  • Team collaboration.
Very beneficial on personalization if the need arises there is that channel. On noise suppression has featured well suited for curbing this. Not so loud and can be muted as needed. During meetings or communication, it is easy to take notes and also record meetings if note-taking will be done later.
Cisco Webex Meeting. It just facilitates better conferencing better chat meetings. Better engagement with instant messaging and direct call transfer. All work as one with an aim of making communication better and much secure. Great benefits returns.
It is the most secure for communication and meetings. First, it's easy to personalize on muting options and excluding nonparticipants. There are ways to encrypt information. Also, links are only shared with specific individuals. With all this, the space is very much secure and only used for an intended purpose.

Do you think Webex Contact Center delivers good value for the price?

Yes

Are you happy with Webex Contact Center's feature set?

Yes

Did Webex Contact Center live up to sales and marketing promises?

Yes

Did implementation of Webex Contact Center go as expected?

Yes

Would you buy Webex Contact Center again?

Yes

Cisco Meeting Server, Cisco Unified Communications Manager (Call Manager), AnyShare
Why not have it solve the need to communicate on a large base with h much ease. Not very cheap in pricing and not well connected to poor network connectivity areas. Nevertheless, it is absolutely amazing on video conferencing and chat meetings. Better than many of its caliber. More secure precisely.

Webex Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
9
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10