Item: Webex App
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Cisco Webex (formerly Webex Teams) is being used widely throughout our organization, and in most of the branches too. Webex was the sole software that kept us sailing in the pandemic, when things were hopeless for the hospitality industry. The best part is that it can be used on mobile phones too, which is very helpful for people working remotely.

Pros and Cons

Mobile support
Good audio and video quality
Quality features for presentations

Slightly on costlier side
Microsoft support
A more user friendly interface would be appreciated

Return on Investment

Slightly costly but well worth
Allows working remotely
Facilitates meetings with overseas clients

Alternatives Considered

Earlier we used to use Webex Teams for meetings with board and overseas clients. Ever since the pandemic happened, we extended the scope of Webex and use it for a lot of purposes, mainly video conferencing and collaborative projects.

Support Rating

We did not face much issues during deployment or use. Our interaction with customer support was minimal, but they were very helpful and knowledgeable.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Usability

Cisco Webex has been our savior. To date, we still use Webex for most of our collaborative projects and inter-departmental meetings. It has great audio and video quality. It also offers good features for webinars and presentations.

Likelihood to Recommend

Cisco Webex (formerly Webex Teams) is very well suited for remote meetings especially in the work from home era. We have been working remotely for over a year, and most of our client meetings, board meetings, team meets, presentations, webinars and trainings take place on Webex. Some features can use a little tweaks and improvements, but it is a good package in all.

Review for Webex in Hospitality Industry

Overall Satisfaction with Webex (formerly Webex Teams)