Item: Webex Meetings
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

WebEx is currently used by the sales and accounts team to facilitate smaller group discussions, sales meetings, and account meetings. It connects people virtually and allows for presentation sharing. In the past, we have used it for marketing events, but I find the system to be a bit behind for larger-group presentations/interactions.

Pros and Cons

The presentation sharing is fairly straightforward, which is helpful when presenting product/account information.
WebEx is a widely used platform, so there is a lot of information about troubleshooting readily available.
The pricing is very straightforward.
Call quality can be fairly reliable.

The record presentation options are not the best and can be a tad confusing depending on how you want to store the recording.
Meetings with lots of people can get frustrating and loose quality.
Their features are not the best as an example, attendees may need to download software, which can add challenges and take away from valuable meeting times.

Return on Investment

It saves us time and money traveling to prospective and current client sites, which can sometimes be located in hard to reach areas of the country.
It connects our entire team for important team meetings. When people travel or as the company grows across more cities, WebEx allows us to stay connected.
It allows us to train team members through the recording feature. If we do a team training or presentation, we can record it and share with new team members.

Alternatives Considered

ON24, Join.me and UberConference

We actually use a variety of the offerings. We have a few Join.me accounts because sometimes that is easier for calling/screen sharing meetings. We opted against UberConference because although it was the most cost-effective, we found calls were being dropped regularly. For marketing purposes, we use ON24 for webinars, as their features are the most comprehensive.

Other Software Used

Adobe Illustrator CC, WordPress, AdWords, Adobe Acrobat DC

Reliability and Availability

9

The uptime for us has been very consistent. Most application struggles have come from needing a better understanding of the settings we can use to facilitate the right type of virtual event.

Scalability

8

There are still some features that would be great to have from a marketing perspective; however, there are many ways in which webex can be used both across internal teams and with external stakeholders as well.

Performance

9

Overall the uptime is very high

Usability

8

Overall the system is easy to use as both someone starting a meeting and participating in one

Likelihood to Recommend

I think for one on one meetings that take place virtually, WebEx can be a great solution. You can purchase many licenses, which is helpful in this scenario. For larger meetings or for marketing events such as promotional webinars for lead generation, I don't think it is as well suited since their features are not as helpful as other systems out there like ON24.

Ease-of-Use

There are certainly great features that Webex has; however, we use multiple products and the licensing and permissions for various accounts can make leveraging these innovations difficult. For example, when we want to use the transcription feature, we sometimes run into permission issues and then the transcription doesn't come through, which can be frustrating.