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We <3 WebEx
Updated October 06, 2022

We <3 WebEx

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

We use WebEx constantly. We host meetings, both internally and externally to connect across timezones, across teams, across the country and across the globe. Our client facing departments use WebEx - specifically Client Care and Sales. Love the ability to receive a phone call from the system. Love the app as it will dial all the numbers for you.
  • Collaboration
  • Calling me
  • Screen sharing
  • Recording
  • Connecting multiple individuals.
  • Lag - audio has an awkward lag.
  • Licenses are a bit expensive. We have decided to not use WebEx for non-client facing departments as the licenses are a bit expensive to justify their use.
  • Ability to replace travel costs with WebEx meetings.
  • Reduce time required to prepare for meetings
We used GoToMeeting in the past. What we love about WebEx is the ability to have the call to you and not to dial in.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Webex has improved vastly in 2020, in regards to usability, performance, scalability, features and functionality. Has become the lifeblood for our organization. Recent updates have made webex on par or higher with innovation compared to competitors. Join meeting time is as good as being in person. Webex is always available.
With so many use cases and lines of business to employ Webex, it is 100% flexible and scalable to meet the needs of each team member. Control Hub makes it easy to manage users and devices. Easy to add new users and devices quickly, esp with AD sync and SSO enabled.
Webex loads quickly, updates happen on a monthly cadence that also improve performance and UX. Reports and recordings are generated quickly, do not have to wait too long to receive them. Integrates well with MSFT suite and no performance issues noted. Could not collaborate without webex and msft suite integrating together.
Well-suited for teams who work remotely, cross-functionally, with clients, across multiple time zones. Love the toll free options and call back features. Less appropriate for groups who aren't client facing and would only be using it for the conferencing feature.

Webex Meetings Feature Ratings

8.0
High quality audio
8
High quality video
8
Low bandwidth requirements
8
Mobile support
8
10.0
Desktop sharing
10
Whiteboards
10
10.0
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
Not Rated
10.0
Live chat
10
Audience polling
10
Q&A
10
10.0
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Cisco Hybrid Work

  • Webex Meetings
  • Webex App
  • Webex Calling
  • Webex Webinars
  • Webex Events
  • Slido
  • Cisco Webex Desk Pro
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
We've completed our implementation. We planned for a small % of employees to return to office, majority from their homes and a small percentage from work anywhere. Employees have valued our approach as they are in an everchanging world and need to flex their workstyles to adapt day-to-day. Cisco was excellent in providing resources to help us achieve goal.
Shifting landscape of market, representing and accounting for diverse and myriad environments (home, coffee shops, office), employees with different technological comfortability.
Cisco's Hybrid Work solutions have met and exceeded our expectations for overcoming our organizational challenges. Future of working is being able to bring together employees working in various environments and ensure they all have optimal experiences.
Greater connection, higher communication levels, less silos, ease of work, efficiency and effectiveness of work, less redundant meetings/emails.
Cisco Collab products are the gold standard in the market. Others may try to compare but never come close. We are able to manage everything from one place, from one vendor and meet all of our needs.
  • Webex

Cisco Webex Experience

Webex's user friendliness has improved immensely over past year. With addition of noise suppression, especially during COVID times when we are all working from home, has become a key asset to a webex meeting. Notetaking makes it easy for us to be engaged in the moment, as opposed to distracted taking notes. Personalization is great, in regards to use of virtual backgrounds if users prefer.
Calling, messaging via Teams, and meetings are the only way to go. All of your work can be done in one app, one place, making it so easy to get work done quickly and efficiently. With everything in one place, users dont have to fumble around from app to app, and can all be done in one place.
Would not consider another SaaS provider. Cisco Webex has the entire package: secure collaboration. We can share files, meet securely, and the performance never suffers. The only way to do business is with Cisco Webex. No additional steps, has made our lives easy. Control HUb management of all of the settings is a one stop shop.