Pricey, but worth it for large webinars
Updated October 06, 2020
Pricey, but worth it for large webinars
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Webex Meetings
We mostly use WebEx for meetings with external clients. It is used across the whole organization with a variety of domestic and international clients. It allows us to conduct large-scale webinars on a fairly stable platform, and then distribute recordings of those webinars to internal or external stakeholders as needed.
- Allows webinars to be conducted with a large number of participants while remaining fairly stable.
- Allows for webinar recordings to be downloaded and/or distributed quickly and easily.
- Allows for easy screen sharing.
- It never saves my login information, so every time I join or create a meeting I have to log in again, despite telling my browser to remember the credentials.
- It is rather pricey, which means my organization does not use it for internal-only meetings. We resort to using Skype for Business instead.
- In large meetings there is almost always at least one user who has trouble connecting to audio, causing delays in meeting start times.
- WebEx has allowed us to have online meetings with client teams and groups of participants around the world, helping our overall reputation.
- WebEx has become cost prohibitive in recent years due to the fact that we are a non-profit, so we were forced to stop using it for meeting with internal stakeholders only.
- It has caused a fair number of complaints throughout the organization with regard to login and audio issues.
Skype for Business is used much more widely in the organization now because it is a lot cheaper for internal-only meetings. However, Skype does seem to have even more audio connection issues than WebEx. Our C-Suite also uses BlueJeans for their quarterly review webinars, and it seems to be a bit more stable when it comes to audio issues. With our development vendor, we use Join.me, which almost never has audio connection issues.
Webex Meetings Feature Ratings
Cisco Webex Experience
Honestly, we are not using Cisco Webex Meetings much anymore. We have largely abandoned it in favor of Microsoft Teams and Zoom. In fact, I would disagree that Cisco Webex Meetings is a particularly user-friendly application. It tends to take over one's computer with updates, and one the updates are complete, it insists on running itself on the machine. Even if you tell the app to quit, it does not. I end up having to use Ctrl-Alt-Delete to end the process manually. That is not a great user experience. The app should listen when you tell it to shut down. All those "AI-enabled innovations" take up a lot of memory.
Our organization uses the Cisco IP Communicator application a lot, now that most of us are working from home. This app allows us to keep using our office phone numbers and extensions, so clients and customers who had our numbers before don't have to learn or record a new one. This also allows us to get our voicemail easily through email.
Using Cisco Webex Meetings does help assure us that we won't have any security issues in our meetings, such as unauthorized parties hacking into the meeting. Some other popular meeting software has had issues with that lately (like Zoom), but there haven't been as many reports of that happening with Cisco Webex Meetings. This is why we sometimes turn to Webex for calls with many participants, or many external ones.
Using Webex Meetings
| Pros | Cons |
|---|---|
Like to use Easy to use Technical support not required Feel confident using Familiar | Unnecessarily complex Cumbersome |
- Screen sharing.
- Live chat.
- Recording a webinar.
- Logging in and staying logged in.
- Making sure all users have a solid audio connection.
- Starting up an impromptu meeting.
Yes, but I don't use it