WebEx is an adequate communication tool but is quickly being outpaced in the market
Updated October 09, 2020
WebEx is an adequate communication tool but is quickly being outpaced in the market

Overall Satisfaction with Cisco Webex Meetings
We use WebEx when we need to connect a remote party or speaker into a live broadcast, or need to distribute audio and content to a user base that is viewing one of our broadcasts. We occasionally use it for collaborating during pre and post production meetings as well as content meetings with clients.
- Easy to use and manage
- Works across multiple devices
- Very few network restrictions
- Not enough control over some features
- Audio/Video quality not really adjustable for fine control
- No native integration for a broadcast switcher
- It's allowed us in certain situations to integrate our service directly with a client that has WebEx deployed
- It's a quick fix for bringing in remote speakers
- It's not our first choice of a service to use
- Zoom and Adobe Connect
I would rank WebEx between Zoom and Adobe Connect. Zoom is more well rounded with features and user friendliness. WebEx is definitely superior to Adobe Connect in both it's presenting capabilities and it's collaboration capabilities, and most other areas. Zoom has a much cleaner UI overall, and is a better mobile experience.
Webex Meetings Feature Ratings
Cisco Webex Experience
With so many utilizing the platform from home, features such as noise suppression are crucial with the unpredictable nature of the home working environment. And it is important for those features to just work for most end users, not having to be setup or customized really. The AI enabled features in Webex work very well for the most part. The transcription can be a little finicky for sure.
We haven't used any third party apps with our Cisco Webex setup, so I can't really speak to the marketing integration side of things.
Webex meets out needs for sure. It is a very flexible platform, so team members can connect from wherever they are on whatever device they are using at the time. It's good in the sense that most of the time, it just works. And it does give the host/moderator a lot of control for individual settings, while making it easier overall for the end user.