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WebEx is an adequate communication tool but is quickly being outpaced in the market
Updated October 09, 2020

WebEx is an adequate communication tool but is quickly being outpaced in the market

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

We use WebEx when we need to connect a remote party or speaker into a live broadcast, or need to distribute audio and content to a user base that is viewing one of our broadcasts. We occasionally use it for collaborating during pre and post production meetings as well as content meetings with clients.
  • Easy to use and manage
  • Works across multiple devices
  • Very few network restrictions
  • Not enough control over some features
  • Audio/Video quality not really adjustable for fine control
  • No native integration for a broadcast switcher
  • It's allowed us in certain situations to integrate our service directly with a client that has WebEx deployed
  • It's a quick fix for bringing in remote speakers
  • It's not our first choice of a service to use
I would rank WebEx between Zoom and Adobe Connect. Zoom is more well rounded with features and user friendliness. WebEx is definitely superior to Adobe Connect in both it's presenting capabilities and it's collaboration capabilities, and most other areas. Zoom has a much cleaner UI overall, and is a better mobile experience.
Adobe Premiere Pro, Adobe PhotoShop, Zoho CRM, Zoho Projects, Trello, Microsoft 365 (formerly Office 365), Skype for Business (formerly Lync), Intrado Studio (formerly INXPO), Microsoft Teams
In my experience it's been an 8. Cisco Webex has a very good uptime overall, with only a few hiccups here and there. Usually if it is down, it is only for a minute or two, and logging out and logging back in fixes it. When it is down though, it can be a major issue.
I think it is very scalable overall. It is very easy to deploy overall as it is not overly complex, so scaling up within an organization isn't really a challenge. This is especially true in today's day and age with everyone being very familiar with online collaboration platforms, so there isn't a lot of excessive training required.
I would say it's an 8. Overall it works very well, load times aren't very long. As far as integrations go, we don't really use any third party integrations, so I can't really speak to that aspect. But as long as the user is running a modern system (windows 10, etc) there should be no issues regarding load times.
WebEx is definitely well suited to a situation where a few people are working collaboratively and need to be able to share resources and documents with each other remotely. WebEx is not well suited as a presentation tool to an audience that the speaker is not interacting with. It is just not setup to function like that very well.

Webex Meetings Feature Ratings

7.5
High quality audio
6
High quality video
6
Low bandwidth requirements
9
Mobile support
9
8.0
Desktop sharing
8
Whiteboards
8
8.0
Calendar integration
8
Meeting initiation
7
Integrates with social media
Not Rated
Record meetings / events
8
Slideshows
9
7.7
Live chat
9
Audience polling
8
Q&A
6
7.7
User authentication
7
Participant roles & permissions
9
Confidential attendee list
7

Cisco Webex Experience

With so many utilizing the platform from home, features such as noise suppression are crucial with the unpredictable nature of the home working environment. And it is important for those features to just work for most end users, not having to be setup or customized really. The AI enabled features in Webex work very well for the most part. The transcription can be a little finicky for sure.
We haven't used any third party apps with our Cisco Webex setup, so I can't really speak to the marketing integration side of things.
Webex meets out needs for sure. It is a very flexible platform, so team members can connect from wherever they are on whatever device they are using at the time. It's good in the sense that most of the time, it just works. And it does give the host/moderator a lot of control for individual settings, while making it easier overall for the end user.