Stay productive and connected with Webex
Updated October 06, 2020

Stay productive and connected with Webex

Susan Hammiche | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

Webex Meetings is used to conduct meetings with clients, employees, and partners not located in our immediate area. It makes it easy to communicate across the company and with current and potential business clients. Everyone at the company uses it from time to time, but the main user is our CEO for his business meetings.
  • Easy to use by just clicking the invite link and getting connected.
  • Who is online and who has joined the meeting are visible.
  • Webex Meetings can call you, rather than using your phone number to call out.
  • It is great for international users.
  • I would like to see where you can hide attendees if you want to do a webinar with it.
  • Pricing option for Small Businesses.
  • It reduces traveling cost for the business since you don't have to see the other person every time for a meeting. It reduces travel time since you don't have to drive 1 hour to see someone for a 15-minute meeting. That time can be used for other business items.
  • It boosts efficiency as everyone will be on the same page through seeing and hearing what should be done.
  • It helps recalling important items as there are recordings of the meeting, so you can go back and check.
It most cases it is the price that makes a difference, especially for a small business. Both services have great features but looking at the budget we went with Webex Meetings. It fits our current needs. It has what we use at a good price. While GoToMeeting is great for Webinars, we don't conduct those at the current time. Webex Meetings helps us best to stay connected.
In most use cases it was available, so far I had only an issue once when trying to join a meeting but I could not hear anyone and then the screen froze my whole computer and I had to restart. But aside from that, I was always able to join meetings and was able to participate within 1 minute.
Webex has many licenses available to fit smaller and larger businesses and their users. While smaller businesses may need fewer users than larger corporations. And you can change that throughout your usage with them which makes them scalable. Being a cloud product makes it very easy to do that. Webex can be used across multiple departments with ease.
I have not noticed any lags in loading pages or reports. Everything gets generated pretty quickly and is available. It may slow down on startup if you have that enabled.
From my experience, it is easy to use when you are scheduling meetings and inviting others. Team members can join via a link and it will open either in your browser or you download the app. If needed it can be used on the go as well. Webex can be used on different devices and most people will be able to get used to it quickly. The interface is clean and most items are self-explanatory.
Webex Meetings is great when conducting a meeting with many employees who are at different locations worldwide. Everyone can join in and even share screens without delays. Webex Meetings also works great for presentations and demos to current or future clients to show your products and services before meeting in person, which may involve traveling and creates travel expenses.

It would not be practical if you only want to talk to employees in the same office, which is easier with a meeting face to face or phone call.

Webex Meetings Feature Ratings

High quality audio
8
High quality video
9
Low bandwidth requirements
8
Mobile support
9
Desktop sharing
9
Whiteboards
Not Rated
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
9
Live chat
9
Audience polling
9
Q&A
9
User authentication
10
Participant roles & permissions
10

Cisco Webex Experience

Transcription is a very good feature to have in Webex. That saves time when taking meeting minutes and helps people review what was said in a text rather than reviewing the video again. Note-taking is also a great feature, so the notes will be available to all in the same place as the video rather than having a separate document
Not Applicable to me
Webex has a multi-layer architecture that helps protect our data. They also follow best practices for security. We care most about our data as many meetings contain sensitive data. Encryption plays a large role in that. With Access control, we can manage who can see and do what inside of Webex.

Using Cisco Webex Meetings

10 - Webex is a place to meet with clients to discuss projects. So most of the people using Webex in our organization are project managers, technical consultants, and developers. They will discuss and show progress, analyze processes, and review documentations
  • Webinars
  • Client meetings
  • improved teamwork
  • as a Learning platform to deliver online courses
It is a very good platform to use to collaborate and interact especially when everyone is working remotely. The functions and option available, gives us the opportunity to be more productive and create a team environment rather than silos.

Evaluating Webex Meetings and Competitors

  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
For a small business, price is likely the most important factor due to budget constraints. Many conferencing tools provide good features and sometimes you won't use all of them but pricing is always a factor in purchasing.

Webex Meetings Implementation

Webex Meetings Training

Yes, It was easy to learn. Anyone using a computer will be able to learn that quickly.

Webex Meetings Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Quick Initial Response
None
No - not needed
no, I don't have any moment to describe that

Using Webex Meetings

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • creating a meeting
  • joining a meeting from an email
  • sharing documents
  • recording he meetings