Good for Most Conferencing
Updated October 06, 2020

Good for Most Conferencing

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Meetings

We currently use it for collaboration among teams as well as for online learning/lectures. While it is not required that Webex be used for our online course offerings, many faculty embrace it while others still prefer the discussion board format of teaching those courses. As for the team collaboration, we have some pockets of departments that use Webex all the time, while others still prefer in-person meetings.
  • The option to call into a Webex meeting from a video conference endpoint, provides a very nice experience.
  • The strides that Webex has made to enhance the video conferencing aspect of the product is great. With the focus of video-centric meetings, it provides a nice experience for everyone connected.
  • There are always new features being rolled out that enhance the capabilities and experience.
  • Recording. Is. Awful. They are making steps to improve the quality, but there are still many instances where you're getting like 360p quality video in your recordings. What year is it again?
  • Support seems like very stereotypical outsourced support. Most of the time your inquiry is responded to with an uninformed answer, as if you're getting help from a bot that provides an answer from a category that your problem fits into.
  • User administration could be better. One example, is you can't delete users, only deactivate them.
  • It allowed us to move away from a similar product, and offer web conferencing to more users
  • Zoom
Zoom is quick to pick up and put down. It seems to have some pretty lucrative features for similar capabilities as Webex Meetings. I have not tested their connector for allowing SIP calls into their meetings, but the main issue there is their pricing model for doing so.
Webex support has moved into the same ticketing system as Cisco TAC, which is great, but you can still tell you're dealing with the Webex support analysts. It can occasionally be a challenge to get their support to recognize your problem. It would be great if they were able to take the initiative to look into your problem before having to re-explain.
I feel that Webex is easy to use, however there are many people I hear from who struggle with it. While the issues are most commonly found with less-technical people, the issues are still issues. Problems with launching a meeting, and getting audio/video connected are the most common problems I hear from my users.
Webex does many things well. That being said, they are slow to adopt new features that other conferencing solutions provide. When they eventually do implement new features, they sometimes implement them in a way that doesn't make sense.

Webex Meetings Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Calendar integration
Meeting initiation
Record meetings / events
Live chat
Audience polling
User authentication
Participant roles & permissions

Cisco Webex Experience

The noise suppression for Webex, I believe has been great. I don't really notice much noise in my meetings, so it must be doing its job. :) As for the real-time transcription, I've only had access to it for a couple days, but it's okay. I'd say it does a decent job most of the time. It's not on Google's level, but it works. The note-taking is not something I've used, as I'm just not sure when it would be relevant. I'm really not sure what "personalization" is being referenced here, so I can't comment on that.
We've used Panopto to live stream open forum sessions in Webex Meetings. We would have solely used Events to handle the open forums, but one of the panelists were being interviewed and we did not want them to be able to read the chat or Q&A. We used Webex Meetings with those who were intended as panelists, and then one of them was the moderator asking the questions from viewers of the Panopto live stream.
I wish it was more secure. Particularly the Education Connector. With this tool, the link to a meeting is not authenticated. Users who have access to the link could share it with anyone they wanted. However, it does use that user's name that is used in the LMS, so it would be easy to track who shared the link because there could be multiple people with the same name joined to the meeting.