All roads lead to Webex.
Updated October 09, 2020
All roads lead to Webex.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Webex Meetings
We use Webex Meetings as our primary webinar and collaboration tool across our organization. We tried a variety of other platforms due to the cost of Webex, but in the end, we moved back to Webex Meetings due to the stability and ease of use that it provides. We had issues with outside users installing the client on other platforms or at times they weren't available. Webex Meetings just seems to work.
- It is always available when we need it. Their availability is second to none.
- People seem to grasp Webex Meeting's flow quickly and are able to get up and running quickly as a new user.
- Once the meetings are up and running, they typically stay up and running.
- The biggest and probably only downside to Webex Meetings is cost when compared to the alternatives.
- The professional image that using Webex Meetings presents is enough to keep us using it.
- We do save some costs on travel, but that isn't the primary driver.
- Has allowed us to host board meetings remotely during COVID-19 which has been a great plus.
- Zoom, Intermedia AnyMeeting and GoToMeeting
We tried a wide variety of solutions after an initial run with Webex Meetings. They all had issues with stability, ease of use, the ability for install on the client end, etc. We kept trying to avoid Webex Meetings due to cost, but after trying multiple products, we determined that it was the best fit and would provide the best service for our employees and external parties.
Do you think Webex Meetings delivers good value for the price?
Yes
Are you happy with Webex Meetings's feature set?
Yes
Did Webex Meetings live up to sales and marketing promises?
Yes
Did implementation of Webex Meetings go as expected?
Yes
Would you buy Webex Meetings again?
Yes
Webex Meetings Feature Ratings
Cisco Webex Experience
We haven't used the real-time transcription feature yet. To be honest, I didn't' even know that was included. The note-taking features are a nice add-on and are used by some of our employees. I would expect additional personalization options to be added as Zoom and other competitions seem to be adding filters and other such features all the time.
We are using WebEx Teams along with WebEx meetings, but we haven't integrated with any other products at this time.
I feel strongly that WebEx is the most secure of the platforms in this space. In reading much of the history of the product and of Zoom, these stores seem to back up that idea that WebEx is built around security. We have the option to use encrypted traffic quickly and easily, if needed.
Using Cisco Webex Meetings
75 - The represent all areas of our business. Executive has used WebEx for all-agency calls, board meetings and divisional meetings. IT is using it to work with remote employees and vendors. Counseling is using it to host trainings. Internal teams in all divisons are using it as a way to host staff meetings. This has been one of the most used tools we have deployed.
8 - We have 8 people that have help desk or admin access. Of those, three really support WebEx on any regular basis. The product is extremely easy to use and doesn't require a lot of handholding. The times we have had to contact support to get assistance are few, but support has helpde resolve the issues quickly.
- Staff Meetings
- Board Meetings
- All Hands Meetings
- We use it to assist employees at home which was not in the original scope of the project.
- We are hoping to continue holding more meetings virtually to reduce safety and cost issues.
Evaluating Webex Meetings and Competitors
Yes - We replaced AnyMeeting with WebEx about 3 years ago. Though AnyMeeting was working for us, it wasn't as polished and as stable as WebEx. In reality, the only thing that ever kept us from going with WebEx at any point was the cost. Once we were able to work with a partner that had ways of reducing the pricing to an acceptable level, we haven't looked at anything else.
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Product Usability was the single most important factor. We wanted a solution that was easy for our employees to use so that they could focus on doing their job and not worrying about the technology layer. In addition, WebEx was the most widely accepted program by our outside partners. Their security policies allowed it to be installed on their systems which wasn't always the case with competitors.
I would have started it a little earlier due to some contractual issues. It wasn't the partner's fault, but there was some miscommunication on requirements for some of the forms that we found to have language incompatible with our policies. Once these issues were cleared up, the process was smooth and we feel we are paying a fair price for a great product.
Webex Meetings Support
Pros | Cons |
---|---|
Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success | Need to explain problems multiple times Slow Initial Response |
No - We have the standard level of support from both our partner and Cisco TAC. We have received excellent support from both organizations and have no complaints about either. Even if they offer a higher support level, we wouldn't take it due to the current level we get from the standard support.
Using Webex Meetings
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Joining a meeting is about as simple as it gets.
- The interface for managing Meetings is much nicer than the old still still found in Events Center and Support Center.
- Events Center Management is a little cumbersome to use. I'm hoping they get it updated with the same interface as Meeting Center soon.
Yes - It is limited when compared to hosting meetings and events on a laptop or desktop, but works perfectly fine as an attendee in either Center. As time progresses, I imagine feature parity will be realized between the mobile and desktop apps and this difference will either be negligible or go away entirely.