Item: Webex Meetings
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use it across the organization and also work on projects for WebEx to on-prem integration for customers are well as WebEx to 3rd party integrations such as Teams or O365, the product has always been solid, but the UI could be more intuitive as I've seen many users who use WebEx for the first time getting confused with how to use it effectively or even get lost at the basic functionality such as joining an audio bridge.

Pros and Cons

Reliability
Screen sharing and remote desktop control.
Audio quality.

Less intuitive.
Needs other vendor SBC support for direct routing.
Uses ML and AI effectively like other platforms.

Return on Investment

Customer satisfaction.
More project opportunities.
Lack of direct routing opportunities with Sonus SBC

Alternatives Considered

Microsoft Teams

Easier screen sharing and remote desktop control compared to Teams, but Teams is user friendly and is integrated with the exchange environment seamlessly without the need of tools like Webex productivity tools. But with WebEx, we can build hybrid solutions and leverage the IM&P functionality of the cloud.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Other Software Used

Microsoft Teams, Zoom

Reliability and Availability

WebEx has always been consistent and I haven't so far faced serious outages and interruptions causing dropped meetings or problems, dissatisfaction related to audio quality issues, video quality issues, problems related to screen sharing, or whiteboard usage. Also, having used WebEx for a long time, there is a level of comfort while using the app.

Scalability

With the APIs and inbuilt app, integration scalability is good, automation and such is also easier with REST API. We are able to build with tools, but it would have been nice, however, SBC integration other than Cisco SBC's could be supported for direct routing and calling functionality with on-prem solutions.

Performance

I haven't face web browser loading issues and problems related to cache deletion that you have to deal with other videoconferencing solutions. Also, the ease of use of the app is also good though it is not the best from an end-user perspective. Regular updates with fixes are also good.

Likelihood to Recommend

It is well suited for business meetings or for troubleshooting or remote implementation projects. It becomes harder to use when the participants are non technical people who are not well used to the layout or of how WebEx expects you to use it and you have to walk them through.

To Webex or not to Webex

Overall Satisfaction with Webex Meetings