Item: Webex Meetings
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Webex Meetings is my go-to collaboration platform using devices, messaging and calling, hosting and joining. Webex Meetings delivers a consistent and intuitive platform to communicate across several different mediums and technologies. The product offers a portfolio of device options and joins different methods together making it easy to work in a hybrid environment.

Pros and Cons

Intuitive meeting controls, regardless of join method.
Exceptional noise cancellation and audio fidelity.
Reliable devices with security.

The support module is outdated.
The training module is outdated.

Return on Investment

Webex Meetings is reliable and efficient at scheduling and hosting meetings

Alternatives Considered

Microsoft Teams, Zoom, Amazon Chime, Google Meet and RingCentral Meetings

Webex Meetings is the only platform that extends its services and enriches its value by building its own devices that are available to consumers. This allows Webex Meetings to leverage security that spans the entirety of the join process. Webex Meetings can push updates to their entire portfolio and it can be managed across all devices and clients from the control hub.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Meetings again?

Yes

Other Software Used

Microsoft Teams, Zoom, Google Meet

Reliability and Availability

In my career, Webex Meetings has only ever failed me once due to an outage. This happened to be during a Townhall keynote provided by our CEO. There was little room for error and a failure at a regional DC happened to occur minutes into the keynote. This was easily recoverable but it left a long-lasting impression on the executive team. I however received root cause analysis from Cisco within 24 hours, which reinstated faith that Cisco is able to deliver a quality service with reliability.

Scalability

The application is modular. The features and functionality can be turned on or off depending on what the customer needs.

Performance

The join times can occasionally be slower than desired. This is often due to updates.

Likelihood to Recommend

Webex Meetings is able to scale its offering to fit most use cases and feature requirements. Simple 1:1 calls or small team meetings can be scheduled and hosted in seconds. The same scheduling workflow can then be followed to create meetings or training with dozens to hundreds of attendees. Those attendees can join and receive a consistent user interface and features regardless of their platform or method of joining.

Webex Meetings Deserves a Seat at the Table

Overall Satisfaction with Webex Meetings