Scalable, simple to use and great value for money
February 20, 2021

Scalable, simple to use and great value for money

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

My company has used Webexpenses for the past 3 years for reimbursement of expenses and credit card management. It replaced an Excel claim form which was at best cumbersome and largely misunderstood by the claimants. Webexpenses has helped greatly in that it is simple to operate and suits our structure where staff are based in various countries worldwide. We also had a problem getting credit card receipts and details of spend. Now, we upload credit card transactions for card users into Webexpenses, they have developed a habit of scanning their receipts soon after their purchases and all they need to do is match their receipt to credit card transactions. Approval of expenses is also much more controlled and quicker than with Excel spreadsheets.
  • Downloading of credit card transactions is simple, as our credit card provider does not have interface capabilities with Webexpenses.
  • Process flow is timestamped with email notifications at every stage.
  • Claimants have found all the help they need already available on the Webexpenses portal in the form of documents and videos.
  • Customer service is quick to respond if there is a need to contact them.
  • The interface between Webexpenses and Sage accounting software did not work as expected.
  • It doesn't seem possible to make partial DOA claims.
  • Being able to use our own exchange rates/HMRC rate.
  • Some of the reports could be improved.
It does its job well.
Support has usually been quick and able to resolve issues.
Webexpenses has saved us a lot of time processing, authorizing, and paying expense claims.
Product features and workflows.
Web expenses came out on top in terms of both functionality and pricing, with features including credit card interface, attachment of electronic receipts and policy enforcement, and Sage integration.
Webexpenses is well suited for situations where staff are based in various countries around the world, where staff have little time for processing expense claims, and where the business can no longer cope with a manual system.