Average for expenses, it works, but it's not intuitive.
November 08, 2021

Average for expenses, it works, but it's not intuitive.

Jeremy Power | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

Across organisation for personal expenses, travel, subscriptions etc. This replaced an old Excel-based system and streamlines the way in which expenses are claimed and the three levels of authorisation that each requires in this organisation.

Pros

  • Captures receipts on mobile devices.
  • Allows approvals and rejections.
  • Can clearly see where a claim is and who it is sat with.

Cons

  • Not all receipt formats can be seen on the app.
  • The app and web interface are inconsistent.
  • Doesn't automatically open attachments.
  • The auto fill out feature from a receipt often picks up incorrect details like using the date for the amount.
Some of the user experience isn't great. Remember no one ever provides adequate training and end users like myself have to figure it out for ourselves.
I have made claims but it's not automated. The camera picks up the wrong numbers and the claim has to be manually entered anyway.
It does the job of employee expenses but it's not without some bugs.

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

No

Microsoft 365 (formerly Office 365), KeePass
Suited to large organisations but it is buggy and needs further refinement.

Comments

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