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Webexpenses review by an end user
November 11, 2021

Webexpenses review by an end user

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

Webexpenses is used by all employees who need to claim for work expenses. The process is simple and there is an app on the phone that makes it quick to submit the receipts. The status of the claim is updated so you know exactly where the claim is. The only issue I have experienced is that when I sometimes upload a PDF receipt, I get an error that it has not passed the security screening. Not sure why this happens and it means I have to save the PDF file again. Other than that, I've not had any issues using it and have been using it for between 3 and 4 years.
  • Keeps you up to date on status of claim
  • Makes it easy to upload receipts with the app
  • Send reminders for outstanding claims that haven't been submitted
  • Occasional errors when uploading PDF receipts relating to security
  • It would be good if it could automatically extract data from the uploaded receipts. i.e costs and date of transaction
  • Reduces paperwork as all receipts are digital
  • Speeds up the whole process of paying out expenses
  • Benefits end users who can have payments receive them within a few days of submitting the claim
The interface is intuitive. There are tips when you hover over fields that open and give you an indication of what needs to be filled in. The navigation is thought out and designed to make the whole process quick. The website is responsive and adjusts well to different screen sizes. It can be comfortably used on a tablet.
As an end user, I have found it a big improvement over the old method of submitting a claim online and then posting receipts. Being able to do everything digitally means that I don't have to save up expenses and have the money paid out to my bank account within a matter of days rather than weeks.
Compliance and accuracy were the two main factors in deciding on the product.
The main factor was the cost of implementation.

Do you think Webexpenses delivers good value for the price?

Yes

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

Yes

Cisco 5000 Series Enterprise Network Compute System (ENCS 5000), Windows Server, Microsoft 365 (formerly Office 365)
Well suited for field engineers within medium and large organisations. The phone app is handy and allows you to keep up to date with expenses. It is most suited for medium and large enterprises. Smaller businesses may see less benefit from it. There isn't a facility to save a favourite expense for example so if you are claiming for the same thing often, it may become repetitive.