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Customer experience is great
March 20, 2021

Customer experience is great

Oscar Javier Retes Schuler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Whatfix

Accelerates the adoption of new software and users depend less on trainings. Also, with Whatfix, we have been able to have all the knowledge on how to use our platform for videos and PDFs. This is great for knowledge management. As a company, we are depending less on training as well. Human resources are using it to help employees to adopt a new platform.
  • WhatFix is extremely easy to use.
  • Minimum IT team intervention required.
  • Customer success manager and support team worked very close.
  • There are some features that I expected to be done automatically, and we had to do some manual work to get the right setup regarding our use case, which was to deploy most of our training through Whatfix.
  • End users depend less from the trainers.
Price and customer support.

Do you think Whatfix delivers good value for the price?

Yes

Are you happy with Whatfix's feature set?

Yes

Did Whatfix live up to sales and marketing promises?

Yes

Did implementation of Whatfix go as expected?

No

Would you buy Whatfix again?

Yes

Accelerating the adoption of new software and users depending less on the trainers is a good scenario.
If you need to reduce the time spent creating material for training, maybe this is not the best because it demands you to be very specific on the step by step of the task. CSM and all the crew are amazing with how they are all aligned and aware of your things. Very close work and they are very flexible.