A useful tool with great customer support
April 26, 2021
A useful tool with great customer support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Whatfix
Whatfix seems to be a very flexible tool and can easily handle so many complicated scenarios. It always comes up with new features and functions which is very exciting for users. It is mostly being used by the product team so that they can introduce new features to our customers.
- Content creation efficiency is great.
- Content creation doesn’t necessarily requires a technical background.
- Widgets can be customised.
- More features for widget customisation.
- Flows can be configured in a better way.
- Introduction of mobile application would be great.
- Easy client on-boarding procedure.
- Easy support to our web based applications.
- Great customer service and tech support.
- Changes to UI can be easily introduced.
- Easy walkthrough for complex tasks.
- Give information to users of newly added features.
Great quality of support provided by Whatfix as I already mentioned. Looking at all the features it’s headed to the right direction. Very delightful in terms of the ease of use and setup. Meets all the requirements. Quick to respond to all the queries and questions whenever users get stuck in the middle of something.
Do you think Whatfix delivers good value for the price?
Yes
Are you happy with Whatfix's feature set?
Yes
Did Whatfix live up to sales and marketing promises?
Yes
Did implementation of Whatfix go as expected?
Yes
Would you buy Whatfix again?
Yes