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No/Low Code tool for Customer Service - Whatfix
June 29, 2021

No/Low Code tool for Customer Service - Whatfix

Hemant Joshi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Whatfix

Whatfix is used to provide the app tour for our SaaS product. We also use it for step-by-step user flow execution. In our financial products, it is used for customer communication and highlighting new releases.
  • There are multiple templates and customization to make the widget consistent with your design.
  • The guided popups identify the element very well to ensure they appear at right place and point to correct element.
  • The user segmentation feature helps in displaying flows specific to user needs.
  • Few advanced functionality like user segmentation etc require help from Whatfix support team. It should be easy to use.
  • If we get option to define CSS of the widget, it will blend further better.
  • Popup or Banners
  • Beacons
  • Guided Popups
  • Self Help
  • Whatfix reduces the efforts to build flows in the app.
  • This also means lesser code management efforts
Whatfix has better element mapping which Appcues was struggling to have. Cost wise also Whatfix was better suited.

Do you think Whatfix delivers good value for the price?

Yes

Are you happy with Whatfix's feature set?

Yes

Did Whatfix live up to sales and marketing promises?

Yes

Did implementation of Whatfix go as expected?

Yes

Would you buy Whatfix again?

Yes

Whatfix is very good to use as app tours, create guided popup to handhold customers for a flow, communicate with customers with pop-ups or highlight new releases. I didn't find it useful with the onboarding flow and the products where very basic engagement is there like making a transaction etc.