They really fix the what in your product
July 19, 2021

They really fix the what in your product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Whatfix

Whatfix is used by the product team and we have implemented the tool for our web and mobile app.
We are using it for user onboarding and customer self-service. It is not only important for the customer to solve their problem or understand a flow right then and there it also frees up time for Customer Success Executives. Our goal is to increase the adoption and retention of our enterprise product.
  • Customer support
  • Take feedback and improve on it.
  • They try their best to bring you a solution.
  • Design is definitely something they can improve on. The callouts and carousels are a little bit old-school and sometimes this creates a discrepancy with your product's design language.
  • They can improve with some functionality, like full-screen carousels for the web. There are points that they cannot accommodate your design and you have to iterate on that.

Do you think Whatfix delivers good value for the price?

Yes

Are you happy with Whatfix's feature set?

Yes

Did Whatfix live up to sales and marketing promises?

Yes

Did implementation of Whatfix go as expected?

Yes

Would you buy Whatfix again?

Yes

We are using it for onboarding and customer self-service so I can safely say they are one of the best options out there. We have been looking for a solution for the last 2 years and nothing fully came close to what we were looking for based on price-performance comparison and features. Whatfix was "it", we did a PoC and they were a delight to work with and now we are a customer.