Acquia DAM (Widen) gets it done.
January 17, 2020

Acquia DAM (Widen) gets it done.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Widen

Acquia DAM (Widen) is used as an institutional-level asset database and delivery system for our entire college campus. It provides a one-stop-shop location for branding and visual assets for the entire campus community. It also allows the marketing and creative team to ensure the most up-to-date and relevant assets are available to users.

Pros

  • Fantastic customer support
  • Great on-boarding and migration

Cons

  • Some desired features are hidden behind steep paywalls.
  • It's expensive.
  • Decreased user support requests
  • Increased availability of assets
Cumulus didn't offer the flexibility or price point our organization needed. We would need to pay almost double the amount to Cumulus to get the same feature set of Widen out of the box.
Acquia DAM (Widen) Collective is well suited to teams who are constantly churning material. Also good for teams that have many storage needs as storage prices are nearly at cost with AWS. Acquia DAM (Widen) Collective customer service is remarkable, and it's great for teams who don't have the bandwidth to also support users. The system is highly customizable to any team's needs. Lots of expansion capabilities.

Acquia DAM (Widen) Feature Ratings

Not Rated
Uploading assets
Not Rated
Downloading assets
Not Rated
Categories
Not Rated
Asset storage
Not Rated
Asset sharing
Not Rated
Asset search
Not Rated
Tagging system
Not Rated
Content editing
Not Rated
Embed codes
Not Rated
Metadata
Not Rated
Collections
Not Rated
User access
Not Rated
DAM Integrations
Not Rated
DAM API
Not Rated
Workflow automations
Not Rated
Related asset discovery
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Data exportability
Not Rated
Content analytics
Not Rated

Using Widen

100 - These users are primarily marketers, creative team members and campus partners who need constant and fresh assets for their campus communications. We also use portals to allow access to specific assets to the entire campus community to better tell our college story.
5 - Very little in-house support is needed because Acquia DAM (Widen) provides robust support.
  • Delivery of assets to the public during a major event (i.e. convocation).
  • Upkeep of the the most relevant and "on message" assets.
  • Use of portals to deliver assets to larger group without paying for seats.
  • Advanced permissions to restrict assets to specific populations.
  • Implementing templates for DIY design.
  • Integration into drupal web platform.

Evaluating Widen and Competitors

Yes - Canto Cumulus - We were using an antiquated version without a logical and useful upgrade path. We needed to find a cloud-based solution that fit our evolved needs for dynamic integrations into other institutional systems.
I would have scoped more for future-proofing our budget and expanding needs.

Comments

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