Item: Clari Copilot
Rating: 9
Author: Shaunak Thakkar

Overall Satisfaction with Wingman

Use Cases and Deployment Scope

Our sales team uses Wingman as a transcription and recording tool. It also provides cue cards, action items, helps review calls, and provides suggestions. All in all, it has made the sales team's lives very easy.

Pros and Cons

Pros

Transcription of call.
Connection with CRM and providing sales pipeline overview.
Providing call insights.

Cons

Including various accents since a lot is lost if people have a different accent.

Most Important Features

Wingman Desktop app that shows action items basis the trigger words.
Call recordings that help make the following call easier.
Highlighting and commenting certain points in the call for team-members.

Return on Investment

Talk/Listen ratio has been improved for all reps.

Key Insights

Do you think Clari Copilot delivers good value for the price?

Not sure

Are you happy with Clari Copilot's feature set?

Yes

Did Clari Copilot live up to sales and marketing promises?

Yes

Did implementation of Clari Copilot go as expected?

Yes

Would you buy Clari Copilot again?

Yes

Other Software Used

HubSpot CRM, SimilarWeb PRO

Likelihood to Recommend

For management to see call logs and listen to call recordings, for the team to have the call and not focus on taking notes, action items being displayed to the sales rep during the call basis the conversations, pending items that are yet to be discussed on calls.

Comments

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Great Addition for the Sales team