Updated December 04, 2014

User Review: "WordPress User"

Verified User

Employee in Information Technology

Design Company, 1-10 employees

Score 10 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

Our organization uses WordPress on most every website we build. WordPress helps us put the control of a website into the hands of our customer. Our customers can upload images, create blogs, and much more. Our whole organization stands behind WordPress.

Pros and Cons

Creates Blogs
Easily allows image uploads
SEO is simple

More PHP instructions
More Template Instructions
More instructions in general

Return on Investment

Increased employee efficiency
Better customer service
Helps to finish our work faster

Alternatives Considered

I selected WordPress because it was simple to use

Likelihood to Renew

I am a WordPress enthusiast now! I like to use PHP to achieve my tasks. There are so many programs out there to use in this way, but I still think WordPress is the easiest and most efficient way of creating websites and putting the power of updates into the clients hands.

Likelihood to Recommend

If a website owner has no need to update their site, I would not recommend WordPress generally. I would recommend a Static Site

Users and Roles

3 - Web Designers, SEO Experts

Support Headcount Required

1 - SEO,PHP, CSS, HTML, and Graphic Design Experts

Business Processes Supported

Web Design
Web Development
Plugin Support

Innovative Uses

Blogs for clients
Easy Template Sells
Custom Design

Future Planned Uses

In house website
Give Speeches

Products Replaced

Yes - Static Website Design

Key Differentiators

Price

It is Free in most cases

Evaluation Lessons Learned

I would have jumped straight to WordPress, rather than using Drupal to start off with.

Implementation

Take it one step at a time, and don't over use plugins. We did and our site has suffered in loading speed.

Implementation Details / Implementation Partner

Don't know

Implementation Issues

PHP learning curve
Explaining to clients how to use

Support

Mostly free services, so time is not of the essence. This is a community, not a sales team, in general.

WordPress Customer Support Pros and Cons

Pros	Cons
Problems get solved Support cares about my success	Slow Resolution Escalation required Need to explain problems multiple times Slow Initial Response

Premium Support

Yes - I need support when I need it! Not when a blog/forum decides to respond.

Exceptional Examples of WordPress Support

General CSS has been very helpful in the WordPress forums as well as general PHP issues. From the type of PHP issue in how to display something somewhere on a website to the way a PHP call will work. I've found a great many snippets of PHP to get me through my issues.