Wordpress is worth the hassle
October 10, 2020

Wordpress is worth the hassle

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with WordPress

WordPress is used by our company as the CMS for several clients. The fact that it is open source makes it a great catch, along with the learning curve. There is so much flexibility when it comes to customizing it and choosing the right features. However, all of that depends on the Theme which is being used or if it is supported. If there is a lack of proper documentation or support, then it ruins the entire installation. It makes it easy for us to produce customized solutions for clients who either want a shop front or to be in touch with their customers. There is a great support community available online including the subreddit on Reddit.
  • Customization
  • Great user interface
  • Theme support
  • Moderation support
  • User friendly
  • They should make it easier to install the script for those who don't have much knowledge. I know that some have the option to install it easily without having to do it manually, but it does not provide the option for customization there.
  • Sometimes the site breaks when you update certain plugins. There should be a warning of sorts from developers to inform you not to make the move. It is a cumbersome task trying to reinstall everything from scratch.
  • I dislike the bugs which come with the plugins. They may work at times but then stop working when you need it the most.
  • There can be formatting issues at times and that may result in part of the text on the website not rendering properly.
  • It got us a lot of word of mouth references from clients and we made more sales.
  • There is no ROI factor except for the investment we made in training two resources to work with WordPress. However, the benefits outweigh the costs so that's positive.
  • We have been able to save a lot on design costs and customize solutions for our clients. However, there is a need to consult an expert on a need basis if we get stuck. The issues with WordPress can occur and they need to be fixed. That is one negative aspect.

Do you think WordPress delivers good value for the price?

Yes

Are you happy with WordPress's feature set?

Yes

Did WordPress live up to sales and marketing promises?

Yes

Did implementation of WordPress go as expected?

Yes

Would you buy WordPress again?

Yes

I give it an 8 rating because it's a great piece of open-source software that can be customized easily. There is an ease of use and the customizations are a treat. There are a lot of themes to choose from (though paid themes are the best as they provide more support).
There are forums for WordPress along with the Subreddit. I understand that this is an open-source product so they don't have a company supported helpline (which isn't feasible). It is a bit of a pain trying to Google the right solution for getting help from other experts. However, the support is pretty adequate as there are plenty of resources out there.
It is perfect to set up a website for an SME brand that needs a shop front but does not have a huge budget. It is easy to use the right theme and allow for the product range to be displayed and options given to the customer to purchase them. Since many of the customers in our country prefer COD, it is easier to get the information without any sensitive card details being given out. However, this can't be utilized for a brand that wants to scale up and set up something on a larger scale.

WordPress Feature Ratings

WYSIWYG editor
8
Code quality / cleanliness
5
Admin section
7
Page templates
2
Library of website themes
6
Mobile optimization / responsive design
5
Publishing workflow
8
Form generator
1
Content taxonomy
7
SEO support
8
Bulk management
5
Availability / breadth of extensions
5
Community / comment management
7
API
Not Rated
Internationalization / multi-language
Not Rated
Role-based user permissions
4