Super online support | TrustRadius

Use Cases and Deployment Scope

We build websites on WordPress VIP for a range of different clients from charities, to news outlets in the United Kingdom and the United States.

Pros and Cons

Online platform support documentation
Online support ticket system
Relationship with account managers and clients

The way WordPress VIP partners are promoted on your website
Timeline of core big fixes

Return on Investment

High profile, well-known names approaching us to collaborate based on our partner status
Clients extending contracts due to easy of platform and it's capabilities

Support Rating

10

The online documentation and online ticket support system are great, knowing toy can get quick insightful answers to questions and any help you may need.

Performance

10

Very rarely suffer performance issues and there are great backup systems in place should there be any problems.

Ease of Use

10

Plenty of online documentation for anything you need help with and online support for specific queries.

Alternatives Considered

WP Engine

VIP can be a better option for sites with much higher volumes of traffic and more complex security requirements.

Key Insights

Do you think WordPress VIP delivers good value for the price?

Yes

Are you happy with WordPress VIP's feature set?

Yes

Did WordPress VIP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WordPress VIP go as expected?

Yes

Would you buy WordPress VIP again?

Yes

Other Software Used

GitHub, Jira Software

Likelihood to Recommend

Great platform for high traffic, high-security clients. The support system online is really great, answers are insightful and incredibly helpful.