Workato: One Stop for Integration Solution
March 20, 2019
Workato: One Stop for Integration Solution
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workato
Workato is being used as an operational efficiency tool, integrating separate software solutions to drive business process improvement. The solution interacts with various departments throughout the organization (Sales, Marketing, Finance, Project Management) but is only visible to a few team members. The solution addresses information isolation, data entry and aligning the single source of truth throughout our organization. It assists us in aligning customer names, licensee information, lead generation, and marketing information throughout our organization.
- Extremely friendly user-interface and platform. Easy to execute from a technical or functional role. This does not require a thorough knowledge in Rest/JSON/SOAP to quickly build out and test integrations.
- Support and professional service from the Company is phenomenal. Always direct, responsive and thorough, respectful of our allotted time and spend.
- The pricing plan is very generous. We continue to build out integrations in dev environments and when we determine they are successful, we can move into production and adjust our plans accordingly.
- The primary emphasis I would recommend to Workato would be to continue to invest in additional pre-built feature sets. For example, certain API's wouldn't allow for an easy trigger. For example, on one particular integration, it only would trigger "new contacts" where I'd like to use this for updated as well. It took an hour of professional services to build a custom webhook. So I look at it both ways, it's beneficial you are able to execute this technique but it would be ideal to avoid that situation. Overall, continue to invest in the product.
- I would appreciate more flexibility around the job logs. The platform itself performs well with logging, however, the ability to extract isn't as simple.
- Extremely high. Although always difficult to monetarily measure efficiency, this tool has eliminated countless hours of reconciling systems, emailing information, data entry and monitoring.
We ended up using Workato for the functional user abilities as well as the flexibility in the platform. Our business is agile and an integration build today may not have a lifecycle longer than 6 months without modification. We wanted the ability to maintain these ourselves without technical expertise. It has been a game-changer for us.