Best HRIS system I have worked with.

We have made a huge investment already. And despite some teething problems, we really like the software.

There were some miscommunications from the One Source team and the implementation was a little rocky.
• They entered employee data late in the process leaving us no time to clean the data.
• We did not get much information from the implementation team, on why things were being done the way they were, and we felt a bit out of the loop. Their process was very complex and communication with us was poor.
• In general, I would say that the One World team knew how to get our data in the system, but they didn’t know much about how the system actually works. Result of this is that we were left to our own devices once the implementation was complete. They didn’t provide any documentation or guidance on how to get up and running with the system. Some of this is a Workday problem: they have virtually no best practice documentation or admin user documentation, so we were on our own. Most of our questions were answered by other clients through the community forum / knowledge base, but the forum design is poor and it can be quite difficult to find the information you need.
• One Source did set up a sandbox environment which was useful; but unfortunately, anything we built in the sandbox could not be transferred to production, but had to be re-created.

Some training is offered online. Cost is per-person. This also gets quite expensive. Training doesn’t follow a logical path A to B. Starts in middle. When you try to do it afterwards at your desk, difficult.
• Training scenarios are not very real.

• In-person training. WD was not very upfront about cost of training. It is quite expensive (had to travel to either Chicago or California, on top of training cost) and we could only afford to send one person (me) to get basic training. Basics were somewhat helpful, but could have been better. She got bits and pieces, but felt that a sold week of more rigorous, systematic training would have been better.

• We don’t use Workday customer service. We are obliged to go through our consultant, One Day. The level of service provided by One Day is poor.
• Turnaround time is terrible. People on tier one support don’t have enough knowledge. They spend a lot of time asking questions that they should know the answers to. Fix are often made locally to one specific area of the application. We often realize that the same problem crops up across the application and we have to make the same change everywhere – have to keep going back.

• User inteface is very elegant and well-designed. As a result product is quite intuitive.
• Not having a direct relationship with the vendor is problematic though (because of our company size, we are obliged to work with a consultant). Any time we want to make changes to the user interface, we have to go through the consultant which is expensive.

Schedule down time is always notified. No real issues.