Overall Satisfaction with WP Engine
I run an online store that uses WooCommerce. In the olden days of eCommerce, we used to build stores running on osCommerce and then Magento. While we didn't need what Magento offered, and didn't want to use osCommerce, we found that WooCommerce was the perfect fit. Why? Mainly because almost all sites we've built for others run on Wordpress and we're very familiar with Wordpress and how it works alongside plugins and associated web services. The business problem it solved was keeping everything highly optimized for the Wordpress platform rather than trying to pick and choose specific hosting and dialing in settings. It's also cheaper than getting a dedicated server.
- Highly optimized - site runs fast.
- Staging environments and backup engine are amazing.
- Support is first class.
- They keep innovating and offering ways to make our experience better.
- I'd like to see WP Engine offer their own monitoring solution. When I say monitoring, I mean specific use cases that may end up being something you could script. This would keep customers from having to pay for additional services like Pingdom, New Relic, etc.
- I would like to see some proactive analysis done by WP Engine on their customer sites - at least on their home pages, and offer up suggestions. This kind of goes along with the other example.
- Finally, it would be nice to see a "lighter" offering, perhaps a plan that costs $49 for those who want to host only a few sites, or even 1 site.
- Overall, since switching the site we run to WP Engine, we've seen increased conversions. We believe this has to do with the performance.
- We have spent less developer time trying to find fixes to a few issues we ran into.
- Because of less support time on our end, we've been able to focus more on marketing the business.
Using WP Engine
3 - Sales, marketing, and fulfillment
1 - A highly technical CEO supports our WP Engine usage.