WP Engine is simply the very best
May 20, 2022

WP Engine is simply the very best

Michael Herchenroder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with WP Engine

WP Engine allows us to offer high-performing, always reliable eCommerce websites to our customers so they can take orders, integrate with their internal ERP systems, and scale their business.
  • Customer Service
  • Powerful Admin Dashboard
  • Website Migration
  • Stop the sales calls about server load
  • The support and ticketing sign in is different from the user portal
  • It would be nice to choose multiple billing recipients for monthly invoices
  • Creating new WordPress websites
  • Free SSL Setup
  • The User Portal does everything we need
  • WP Engine allows us to provide unparalleled website functionality to our clients for a low cost.
  • Because of the WordPress platform, we can create a site and then transfer management to our clients.
  • Using built-in WordPress APIs, we can integrate with 3rd party vendors and automate our client's order import, saving thousands on EDI fees.
We were originally on GoDaddy until we got a malware attack on their shared server. Cleaning up an infected server is almost impossible, so we decided to jump ship and set up our sites on Site Ground. We needed faster hosting anyway. Site Ground was decent, but their customer service was very slow and their control panel was very difficult to use. WP Engine had a migration tool that allowed us to move all our sites over much easier than it was to move to Site Ground. The WP Engine User Portal is so much easier to use than Site Ground, and the WP Engine customer service is just amazing.

Do you think WP Engine delivers good value for the price?

Yes

Are you happy with WP Engine's feature set?

Yes

Did WP Engine live up to sales and marketing promises?

Yes

Did implementation of WP Engine go as expected?

Yes

Would you buy WP Engine again?

Yes

WP Engine's Customer Service far surpasses other web hosts in the industry. I have used the online chat, as well as the call-in phone system dozens of times, and the problem is always solved very quickly. The support reps are always courteous and professional. I have been in this industry for over 20 years and have never worked with a better company in terms of customer service.