Why Wrike is the right tool for your company
Updated April 27, 2021

Why Wrike is the right tool for your company

Sherrie Besecker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wrike

We have about 1200 users in Wrike, and use this across several domains. We primarily use this as our collaborative work management tool. Additional uses are Project Tracking, Resource Management, Proofing, Intake processes - and general project management. Wrike is used seamlessly across many offices, when cross-sharing data and resources is relevant.
  • Communication and Track organization across the project steps.
  • Reporting, dashboards and multiple ways to output data to relevant parties.
  • Customizable and configurable as each office has different requirements for overall setup and processes.
  • Improve communication on new features and updates available.
  • Visibility into full project plan
  • ability to review work and provide approvals
  • Collaborate seamlessly in task and provide real-time feedback for users
  • Change management is difficult, in general - but overall acceptance and adoption is a positive outcome.
Many PMIS Saas Systems all offer similar features and product offerings. One thing I have seen with Wrike since deploying in 2018 - is the top-notch customer service and support teams. They not only provide guidance and support through onboarding options, but also with long-term goal setting and planning for our Wrike account - and support our day-to-day user needs as well in a timely and efficient manner!

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

Really allows our users to manage both the day to day activities - as well as being able to see high level data - for resourcing, or overall program management for internal and external stakeholders. Also excellent ability to use the data in our projects to generate client facing reports, dashboards and calendars for full transparency into the active work

Wrike Feature Ratings

Task Management
10
Resource Management
10
Gantt Charts
10
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
10
Support for Waterfall Methodology
10
Document Management
10
Email integration
10
Mobile Access
10
Timesheet Tracking
10
Budget and Expense Management
10
Project & financial reporting
10
Integration with accounting software
10

Using Wrike

1200 - Our users consist of Project Managers, Operations Team members, leadership, designers, copywriters, editors, resource managers, and just about every department within our Commercial advertising business unit
5 - There are probably about 5-10 folks that support Wrike from a Governance and Technology perspective. We also have an extensive Technology Support team which also supports general access and system support (across many platforms, Wrike is one of them)
  • Task Management
  • Creation of full Project Plans
  • Routing and Review Processes
  • Resource Management
  • Utilizing Request Forms to build project plans
  • Utilizing Request Forms to track out of office requests & approvals for time off
  • Creating Custom dashboards to track work, create team status sheets
  • Integration Wrike with other systems
  • Wrike Analyze for leadership reporting needs
Wrike is an essential tool that is used daily by a majority of our team. There are so many potential features that we will be using in the near future which will allow us to gain more efficiencies and eliminate redundancy in some of our internal processes.

Evaluating Wrike and Competitors

Yes - We had a custom "task" issuing system that was used, this was a system that we had developed in house. As our organization scaled and expanded, we lost the ability to technically support the tool, so we had to find an alternative - one that would be more reliable and not create inefficiency
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The key for us, was finding a system that offered real-time insights into projects and tasks. We wanted a stable platform where users would be able to easily see their work, and complete tasks. We did not want a system that would make it more complex for the general users. The system also had to fit every scale of project types, and be able to support our internal review processes.
Honestly, I would choose Wrike all over again. Wrike support team and sales team have done an excellent job at supporting our needs as we have scaled our account, and we have been extremely satisfied with the product and features

Wrike Implementation

I think it's really about developing a relationship with your Wrike partners, in tandem with your key stakeholders. Once everyone is on the same page, it makes implementation easier. Also, make sure you put a LOT of thought into your Wrike Knowledgebase, clearly plan how you are going to support your users with the key information and answers they will ask.
Yes - We partnered with Wrike to determine our office roll out plan. Originally this just started with one office. Wrike provided guidance, recommendations and support at every step. From reviewing our templates, and talking through our process steps, we were able to successfully roll out to 300 people in a single day. Within 6 months, we had rolled out to an additional 5 offices - seamlessly following the roll out plan that Wrike suggested!
Change management was a big part of the implementation and was well-handled - Read all the change management support materials that Wrike offers. They are experts at implementing and launching their system, and know how to overcome the big change management hurdles. Their goal is the same as yours; adoption is the the key to success. They have many blogs, articles, guides to help you determine the right fit for your company. It comes down to understanding who your users are going to be, and understanding each user type, and harnessing their strengths to ensure successful adoption. This can help you turn even the most hardened naysayers into your strongest champions!
  • Change Management
  • Adjusting our Processes appropriately
  • Creating Tried and True Templates

Wrike Support

Not only do they respond and generally resolve issues within a few hours for most issues, they also involve us as part of product feedback and inform us on product roadmap conversations to take their customers' thoughts into consideration for anything new they roll out. Knowing that we have a stake in how the product works and how it can work better for our company is a unique opportunity and partnership.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We have the Enterprise version of Wrike, and receive support from their support team, as well as our CSM and Primary contact with Wrike
Yes - Yes bugs and fixes are addresses in a timely and consistent fashion, and often times, Wrike includes us in product team discussions about feature enhancements. We find this very valuable
Yes, we ran out of storage space, which impacted our users ability to upload files - we were able to expedite the process and increase storage within 15 minutes. This was a huge help, and the Wrike team was there to help us met our client deliverables without major delays.

Using Wrike

It is really easy to use - and there a multitude of personal training options on Wrike Discover and the help portal to allow for self-paced training for users to enhance their skillsets with managing Wrike.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Lots to learn
  • Access Inbox - notifications and task activity
  • To Do List - clearly identifies the tasks that are assigned to users
  • Ability to Export data into a multitude of ways
  • Sharing data and access roles (setting up groups that make sense)
  • Request forms are great - but they do take a user with a strong skillset to build out
Yes - Works great - I use this often when I am away from my desktop to stay on top of notifications, tasks. Almost all of the features that are available on desktop are available on Mobile, except for a few things - but what isn't makes sense, due to mobile views.