Wrike - Robust And Customizable
June 23, 2022

Wrike - Robust And Customizable

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wrike

We have been using Wrike in a project management capacity for almost four years now in our software development company. It helps us to verify project status, work distribution, time logging, and many other items.
  • Resource planning/allocation
  • Customized forms
  • Automation
  • Reporting
  • User role customization
  • Time logging and reporting
  • Speed
  • Custom forms
  • Automation
  • Custom fields
  • Custom workflows
  • Time logging
  • Reporting
  • Easier audits
  • Accurate time logging for billing
  • More accurate forecasting
  • Custom forms = accurate/all information given the first time
We only evaluated Jira, but it would have required a lot of add-ons to do the same functions that Wrike already comes with. It was more user friendly "out of the box" as well. The customer service from Wrike with helping us get started was top-notch, and it always has been.

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

Wrike is very user-friendly, robust, and adaptive to whatever the company wants to use it for. It can be used for project management, marketing, CT, and so forth. There really isn't much that it can't assist with as it's so customizable. The forms and automation make this a time-saver as well.

Wrike Feature Ratings

Task Management
10
Resource Management
10
Gantt Charts
9
Scheduling
Not Rated
Workflow Automation
9
Team Collaboration
10
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
9
Document Management
Not Rated
Email integration
6
Mobile Access
5
Timesheet Tracking
Not Rated
Budget and Expense Management
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Using Wrike

30 - Project management, business analysts, QA, developers, client relations, and operations.
2 - Product delivery manager and business analyst or project manager.
  • Project management
  • Time logging
  • Reporting
  • Forms

Wrike Support

Wrike support is very responsive and organized. We have not had an issue receiving help when needed.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We do not have premium support. I don't think this is a thing? If it is, we don't need it.
Yes - It depends on the bug and where it is on their roadmap. If it is a true bug, and not a feature request, then it is typically resolved quite quickly in their next or following release.